Manager Business Systems and Operations
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Tēnei Tūranga – About the role
The Manager, Business Systems and Operations is responsible for the Business Systems and Operations team within the Building System Delivery & Assurance team.
The Business Systems and Operations team takes the lead on enabling the wider business to deliver effectively on its regulatory functions.
This role reports to the Head of Building System Delivery & Assurance and will work collaboratively as part of the Building System Delivery & Assurance management team to help drive transformational change and work together to lift the overall performance and culture of the team.
Ngā Herenga – Requirements of the role
Personal specifications
- Ability to understand, use and explain the building regulatory framework, in particular in relation to the responsibilities of the Building System Delivery & Assurance team under the Building Act
- Good understanding of the issues facing the building and construction sector
- Experienced in understanding and analysing complex information and identifying key issues
- Ability to work in a demanding and complex environment with statutory timeframes
- Advanced decision making and problem solving skills
- Strategic and operational management experience at senior level
- Proven ability to lead, develop and manage a team
- Experienced at developing and delivering a work programme, including enabling tools and processes
- Experienced in communication of complex information through written documents
- Able to communicate and persuade using a range of oral, written and visual mediums in diverse situations
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance
- Ability to quickly identify, establish and build strong working relationships across different teams
- Proven ability to develop trust and credibility with senior manager and stakeholders
- Excellent change leadership, communication and coaching skills to embed a culture of excellence in the team
- Strong ability to coach and mentor others by sharing their own experience and helping to challenge current thinking
- A relevant tertiary qualification OR extensive and comparable relevant experience
- Must have the legal right to live and work in New Zealand.
- Credit check required.
- Not required to drive.
- Police vetting required.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.
Critical areas of success
- Responsible for the Business Systems and Operations team within Building System Delivery & Assurance.
- Works collaboratively as part of the Building System Delivery & Assurance management team to help drive transformational change and work together to lift the overall performance and culture of the team.
- Responsible for all planning, monitoring and other management functions for the Business Systems and Operations team.
- Builds and maintains relationships with key stakeholders including with relevant members of the Building System Performance leadership team.
- Develops and maintains a work programme that identifies and delivers on business enabling services for the Building System Delivery & Assurance team.
- Leads the delivery of business enabling services for the Building System Delivery & Assurance team, including: engaging effectively with the Building System Performance (BSP) branch in MBIE on evidence, data, advice and information needs of the Building System Delivery & Assurance team, supporting the development of the Building System Delivery & Assurance strategic plan, business plan and ongoing reporting obligations, leading on the development and maintenance of required ICT solutions ad platforms, documenting business processes and enabling a continuous improvement culture in the Building System Delivery & Assurance team, and leading operational projects across the team.
- Manage contracting of, and ongoing management and engagement with IT vendors to ensure IT systems are stable and robust and are operating in the most effective and efficient way.
- Build support for and from Building System Delivery & Assurance Managers supporting effective service improvement and transformation.
- Develop and maintain relationships with external stakeholders and clients and, where appropriate, ensure their views are considered during any service and system improvement planning.
- Develop and enhance open and trusting relations with Te Whakatairanga Service Delivery and BSP Managers to underpin successful service delivery and transformation.
People Leadership
- Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
- Monitors individual, team and branch performance to ensure that performance targets are met.
- Anticipates future capability needs in human resources, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
- Coaches, mentors and develops staff to meet the needs of MBIE now and in the future.
- Identifies and develops talent for key roles in Building System Delivery & Assurance.
Relationship Management
- Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the Building System Delivery & Assurance team to the wider organisation.
- Represents whole-of-Ministry views and protects its reputation in external interactions.
- Builds strategic alliances with key government and non-government representatives, including national and international stakeholders, to ensure MBIE’s views are influential in their decision-making.
- Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products and services.
- Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
Wellbeing, Health & Safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū - Your place in the Ministry
The Manager, Business Systems and Operations reports to the Head of Building System Delivery & Assurance within the Building and Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
