Investigator
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Tēnei tūranga – About the role
The Investigator is a team member position in MBIE. The Investigator will bring their business understanding and investigative experience to work in partnership with their manager and other staff.
The Investigator role is a regulatory position responsible for promoting compliance and investigating non-compliance, as well as designing and recommending a course of action that will ensure compliance with New Zealand tenancy laws.
The Investigator is responsible for ensuring quality and consistency of investigation and practices in relation to the contribution to the teams work, consistent with the Ministry’s policy frameworks.
Ngā herenga – Requirements of the role
Personal specifications
- Experience in planning and undertaking Investigation and enforcement processes.
- Thorough knowledge of and experience in investigation processes using modern investigative techniques.
- Knowledge and understanding of government and constitutional environment.
- Demonstrated knowledge and understanding of administrative law and the principals of natural justice and fairness.
- Demonstrated understanding and experience in applying the principles of the New Zealand Bill of Rights Act
- Sound investigative skills including gathering, researching, analysing and evaluating information and working knowledge of the prosecution process.
- Advanced decision making skills, with experience in applying analytical techniques or models to problem definition and analysis.
- Ability to be objective and to exercise sound and evaluative judgments.
- Experience in planning operations, including applying risk assessment methodology.
- Experience in applying tactical communication skills in confrontational situations.
- Experience using interview techniques.
- Demonstrated writing and report writing skills.
- Ability to work with a range of people across different cultures and backgrounds
- Demonstrated awareness of the importance of treating people with humanity, dignity and respect.
- Ability to plan and organise workflows without direct supervision; ability to work as part of a high performing multidisciplinary team.
- Must have the legal right to live and work in New Zealand.
- Required to drive (yes).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivers quality results which contribute to the Ministry’s outcomes
- Monitoring market trends and conducting enforcement activities to promote compliance and accountability with legislation.
- Promoting increased awareness and the value proposition of compliance among key stakeholders.
- Monitoring and assessing compliance among key stakeholders.
- Applying best practice risk management principles.
- Using investigative knowledge and experience to assist in the development of an initial investigation plan for each case by: establishing the facts based on evidence or interviews with relevant parties; collection of evidence pertaining to Residential Tenancies Act standards; collection of evidence pertaining to the wider environment, reporting and sharing information as required; documenting all correspondence with relevant parties in the case management system and if applicable in hard copy.
- Working closely with other team members to execute the investigation plan and achieve the most appropriate investigative outcome on each case.
- Giving evidence objectively and professionally in the Tenancy Tribunal, and assisting with the management of evidence.
- Accountability for the quality of work delivered, by ensuring quality assurance and controls are defined and applied from the start of an investigation.
- Draws from experience to contribute to the development of compliance and investigation strategies and public education and campaigns.
- Liaise with the legal team to ensure correct factual conclusions about breaches of the legislation.
- Actively contributing to and collecting information to support Intelligence activities.
- Delivery of services, products and programmes that actively support and contribute to the achievement of the Ministry’s outcomes.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Investigator reports to the Regional Operations Manager within Tenancy Compliance and Investigations in the Building & Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
