Compliance Officer

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Tēnei tūranga – About the role

The Compliance Officer contributes to the operations of the Compliance and Investigation unit. The team is responsible for managing the delivery of compliance, general investigation, and enforcement activities nationally. The Compliance Officer role is a regulatory position responsible for promoting and achieving compliance with the Residential Tenancies Act.

This role is responsible for ensuring quality and consistency of advice and practices in relation to their contribution to the team's work.

Ngā herenga – Requirements of the role

Personal specifications

  • Experience and knowledge of regulatory and compliance environments.
  • Knowledge of the Residential Tenancies Act and the work undertaken by the Tenancy Compliance and Investigations Team.
  • Knowledge and understanding of government and constitutional environment.
  • Demonstrated knowledge and understanding of administrative law and the principals of natural justice and fairness.
  • Demonstrated understanding and experience in applying the principles of the New Zealand Bill of Rights Act.
  • Sound compliance skills including gathering, researching, analyzing and evaluating information and working knowledge of the enforcement process.
  • Ability to be objective and to exercise sound and evaluative judgments.
  • Experience in using interview techniques.
  • Ability to negotiate outcomes and guide aggrieved parties to self-resolve their issues.
  • Demonstrated writing and report writing skills.
  • Ability to work with a range of people across different cultures and backgrounds.
  • Demonstrated awareness of the importance of treating people with humanity, dignity and respect.
  • Ability to plan and organise workflows without direct supervision; ability to work as part of a high performing multidisciplinary team.
  • Must have the legal right to live and work in New Zealand.
  • Required to drive (yes).

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivers quality results which contribute to the Ministry's outcomes

  • Promote increased awareness of tenancy obligations amongst tenants, landlords and related external stakeholders.
  • Monitor and assess compliance within tenancy stakeholders.
  • Determine whether an individual case should be elevated for further formal investigation.
  • Provide support to ensure all cases are correctly documented and processes are followed.
  • Contribute to the team by proactively working together with colleagues and peers.
  • Use their influencing and persuasion skills to ensure landlords and tenants comply with their responsibilities under the Residential Tenancies Act, and resolve issues through guided self-resolution.
  • Assist in the education of stakeholders, by contributing to integrated community education programmes and planning for the delivery of community education.

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives
  • Ensures own and others safety at all times
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
  • Reports all incidents/accidents, including near misses in a timely fashion
  • Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Compliance Officer reports to the Regional Operations Manager within Tenancy Compliance and Investigations in the Building & Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it