Advisor – Bond

Tēnei tūranga – About the role

The Advisor Bond supports the Principal Advisor Bond in the delivery of assurance, performance monitoring and machinery of government responsibilities (for example Official Information Act requests, complaints and Ministerial requests) for tenancy bond. This position also supports Building and Tenancy’s achievement of its regulatory stewardship aspirations and supports the Tenancy leadership team on projects and initiatives that are key to the delivery of ABODE system enhancements and benefit delivery or that are of a priority of importance for the Director Business Systems and Change.

The Advisor Bond will bring their business understanding and perspective to role to work in partnership across the tenancy regulatory system, Te Whakatairanga Service Delivery, MBIE and, to ensure Tenancy practices are developed, reviewed, documented, efficient and reflect best practice. 

The role is also responsible for leading and delivering a range of practice and business owner activities representing and supporting the branch or wider Te Whakatairanga Service Delivery. This includes on key projects and initiatives, which work across the wider Tenancy system.

Ngā herenga – Requirements of the role

Personal specifications

• Excellent awareness and sensitivity to anticipate areas of potential risk and inform decision-making.
• Ability to quickly assimilate new information or areas of work and come to an understanding of unfamiliar and complex issues.
• Proven ability to think strategically, develop frameworks and manage regulatory systems and processes.
• Knowledge of the Tenancy Regulatory system and tenancy law.
• Familiarity with process documentation and methodology, and case management systems.
• Understanding of change management and QMS.
• Good decision-making ability to seek, evaluate and synthesis feedback while developing buy in from interested parties.
• Attention to detail to ensure administrative tasks are undertaken in a timely manner.
• Demonstrated ability to identify ways of thinking about risks and issues and developing possible pathways forward.
• Good relationship management skills, with the ability to communicate appropriately and effectively with stakeholders at all levels of the organisation.
• Proactively identifies key relationships and possess an ability to quickly establish and build strong working relationships.
• Understanding of MBIE and where the team fits in delivering outcomes for the Ministry.
• High integrity and able to handle sensitive and confidential information and issues.
• Excellent influencing, interpersonal and communication (oral and written) skills.
• Proven ability to develop trust and credibility, willingness to work in a flexible and dynamic environment.
• Sound judgement especially around consideration of prioritisation.
• Good project planning and management skills.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivers quality results which contribute to the Ministry`s outcomes

• Reviewing, planning and document management of practice and guidance material.
• Provide business and practice insights for the Tenancy leadership team.
• Deliver and provide quality advice and support to teams within the branch to contribute to the continuous improvement of Tenancy’s practices, systems and processes.
• Maintain an awareness of branch issues, and provide, wherever appropriate, a branch perspective through support and advice, for inclusion into Te Whakatairanga Service Delivery and MBIE projects, policies and procedures.
• In conjunction with Learning and Development, provide training, guidance and support to our people to help them follow established practice.
• Monitor sensitive cases to ensure good outcomes for the team and the tenancy system, providing support where required. Escalates issues and risks appropriately.
• Monitoring and administration of Tenancy Change Management Process.
• Provide advice and support to ensure projects, changes and incentives are managed in accordance with the agreed standard timeframes and budgets.
• Input into quality responses to Media, Ministerial and Official Information Act requests.
• Manage the preparation of regular reports and special reporting assignments effectively.
• Support the wider tenancy system with subject matter expertise.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others' safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Advisor - Bond position reports into the Director Business Systems and Change within the Building and Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission