Displaying filtered documents
Sort by:

Responsible Lending Code

Published: 11 Feb 2021

The Responsible Lending Code provides guidance on how lenders can meet their responsible lending obligations under the Credit Contracts and Consumer Finance Act 2003. This is version 3 of the Code, which takes into account changes from the Credit Con...

Type

Guidance

File

PDF, 1.3MB, 102 pages

Dispute resolution best practice framework

Published: 17 Dec 2020

The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best prac...

Type

Guidance

File

PDF, 121KB, 1 page