Conduct of financial institutions review

We are undertaking a review to ensure conduct and culture in the financial sector is delivering good outcomes for all customers.

Late last year the Financial Markets Authority and the Reserve Bank of New Zealand published two joint reviews into the conduct and culture of banks and life insurers in New Zealand.

These reviews have identified a number of issues with bank and insurer conduct, and gaps in how we regulate them.

As a result of these reports, and the findings of the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, the Government is consulting on potential options to improve the conduct of financial institutions to ensure good outcomes for customers.

Public consultation

We have released a discussion paper for public consultation which includes options for improving financial institutions’ conduct.  We invite feedback and encourage everyone to have their say.   

Read the discussion paper and have your say

Feedback welcome

In addition to the formal consultation process, we welcome feedback at any time about our work on the conduct of financial institutions. If you would like to contact us, please email

Review of insurance contract law

You may also be interested in the financial institutions conduct review which is currently underway.

Find out more and make a submission

Last updated: 27 April 2019 Last reviewed: 15 April 2019