News and releases

Kiwis confronted with an alarming rise in online identity theft.

Rise in online scams costs millions; together let’s fight scams

If you take out a loan and find a better deal within 5 working days, you can cancel your original loan, yet a recent consumer survey shows only one in 5 people know this.

Did you know you do not need to have the original packaging with you when returning faulty goods? The 2020 New Zealand Consumer Survey (NZCS) shows young people aren’t as familiar with the laws designed to protect their basic consumer rights when purchasing as other New Zealanders.

Knowing a business treats its workers fairly, “always or most of the time” is a key factor for consumers when deciding where to shop, with 50 per cent of consumers reporting it informs their decision.

Results of the New Zealand Consumer Survey 2020, released today, found that nearly all consumers are aware that laws exist to protect their consumer rights, and tested knowledge of these rights has improved over the past 2 years.

The Government has announced the list of life-shortening congenital conditions will guarantee people early withdrawal under a new KiwiSaver category created last year.

The Ministry of Business, Innovation and Employment (MBIE) has today published updated guidance to help lenders comply with their responsible lending obligations.