News and releases

Results of the New Zealand Consumer Survey 2020, released today, found that nearly all consumers are aware that laws exist to protect their consumer rights, and tested knowledge of these rights has improved over the past 2 years.

The Government has announced the list of life-shortening congenital conditions will guarantee people early withdrawal under a new KiwiSaver category created last year.

The Ministry of Business, Innovation and Employment (MBIE) has today published updated guidance to help lenders comply with their responsible lending obligations.

This Fraud Awareness Week, Consumer Protection (MBIE) is encouraging people to be aware of new and sophisticated scams designed to encourage people to hand over money or personal information.

From today, travel agents and wholesalers can make applications to the Consumer Travel Reimbursement Scheme established to support New Zealanders to get back money they are owed from cancelled overseas travel plans caused by COVID-19.

The Government has announced a scheme to support the recovery of refunds and credits owed to New Zealand consumers by overseas travel suppliers.