The Matariki Public Holiday Bill has been passed.

This case study examines the government response to disputes arising from a wide-scale regulatory failure.

This section will guide your decision-making about the main elements required for a new dispute resolution scheme.

We are committed to open government and improving practices around the proactive release and publishing of official information.

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs announced a review into ticket reselling in New Zealand.

Between 2010 and 2015, New Zealand’s consumer laws were comprehensively reviewed and updated.

The Government has introduced additional protections for businesses and consumers against unfair commercial practices.

The Government is introducing additional protections for businesses and consumers against unfair commercial practices.

This page helps you analyse the parties to a dispute, their interests, the outcomes they seek, the relationship between them including if there is an imbalance of power.

This case study explores the benefits of implementing a new integrated complaints management system for the Accident Compensation Commission (ACC).