Dispute resolution tools and resources

This section contains tools and resources related to dispute resolution in New Zealand.

In this section

Aotearoa best practice dispute resolution framework (the Framework)

We developed the Framework with our stakeholders, who told us they wanted clear guidance on what good dispute resolution looks like in practice.

Dispute resolution best practice principles

These best practice principles guide the design, operation and review of dispute resolution schemes.

Glossary of dispute resolution terms

This glossary is a collection of terms used by policy-makers, practitioners, and users of dispute resolution services in New Zealand.

Guidance on dispute resolution clauses in contracts

If you are drafting a contract, this guidance covers the key issues you need to consider for dispute resolution clauses.

Last updated: 17 December 2020