Telecommunications Relay Service
The Government provides a Telecommunications Relay Service for deaf, hearing impaired, speech impaired and deafblind New Zealanders through contracted providers.
Update on the Telecommunications Relay Service
The current contracts for the provision of the Telecommunications Relay Service are due to expire in June 2019. We had begun public consultation to determine the future of the service in the first half of 2018.
However, we have decided to pause the procurement process. This is so we can better reflect stakeholder views and other government policy initiatives and also ensure the Request for Proposals aligns with this.
We will provide updates in due course on this page.
About the consultation
We undertook public consultation to determine the future of the New Zealand Telecommunications Relay Service, seeking views on what services and equipment are required to meet the needs of users.
The feedback from the consultation helped to inform the Request for Proposals for the supply of the Telecommunications Relay Service, when the existing contracts expire.
The consultation closed on 13 April 2018. The summary of submissions, consultation documents and individual submissions are available on the Have your say page.
Current contracts for services
Information on the use of the Telecommunications Relay Service
Monthly call minutes from March 2017 to May 2018
Stock at Rent
New Zealand Video Interpreting Service calls per hour and interpreter availability from March 2017 to May 2018
New Zealand Relay Advisory Group
The New Zealand Relay Advisory Group, comprised of representatives of the user community and industry, has helped inform the development of the consultation document.
This group of consumer and industry representatives provides comment and feedback on the Telecommunications Relay Service. The group's roles and responsibilities are set out by charter.
- Information for organisations with clients who are deaf, hearing-impaired or speech-impaired [PDF, 99 KB]
- Information about the 111 TXT service (for people with hearing or speech difficulties) on the New Zealand Police website(external link)
- CapTelNZ website(external link)
- Video Interpreting Service(external link)