Business Insights Analyst

Tēnei tūranga – About the role

The Business Insights Analyst role sits within the Business Insights team who are responsible for work across the Te Whakatairanga Service Delivery group to help the branches uncover insights from their data and work with the branches to provide advice around change.

The Business Insights Analyst is an integral role to uncovering business insights by; working with the business to hypothesise what is currently happening in the channels and services of the regulatory systems and producing products that use information from multiple sources to give a holistic picture of customer channels, customer experience, regulatory effectiveness and quality of service delivery.

To deliver this, the Business Insights Analyst will use their technical expertise to: 

• Work on with others or on their own, initiatives and projects to solve system-wide challenges, delivering advice and guidance to teams and stakeholders on data and insights capability and facilitating cross-system work and partnerships.
• Source and integrate information and data for use in data interrogation techniques such as data mining and advanced analytics.
• Apply an innovative approach to undertaking statistical and pattern analysis including identification, preparation and oversight of data mining algorithms.
• Collaborate with colleagues to develop, test, maintain and continuously improve analytical and statistical models.
• Share expertise and learnings, mentor and guide team members.

Ngā herenga – Requirements of the role

Personal specifications

• Good understanding of data and insights practices.
• Excellent relationship management skills, with the ability to communicate appropriately and effectively with the stakeholders at all levels.
• Being able to ask the right questions and find the answers that will help the business generate better business results or know who to work with to be able to elicit the information they need.
• Data visualization – being able to convey information in a meaningful way so stakeholders can make sense of it.
• Design data solutions to test hypotheses.
• Sound analytical skills and a desire to learn from others who are more technical.
• Curious and experimental orientation.
• Accessing data, collection and set up of data, understanding and piecing data together.
• Competent in a range of tools such as Excel, PowerPoint, PowerBI.
• Knowledge of coding languages such as R, SAS, SQL, DAX or Python is an advantage
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing.
• Proactively identifies key relationships and possesses an ability to quickly establish and build strong working relationships.
• Excellent communication skills with ability to present complex issues in a way that engages the audience
• Proven ability to develop trust and credibility with managers and staff.
• Relevant tertiary qualification preferred and/or comparable experience working within a government environment.
• Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivers quality results which contribute to the Ministry’s outcomes

• Work with the business to hypothesize, identify data requirements, gather data, analyse data, compare data, comment, uncover insights and prepare recommendations.
• Contribute to the development of reporting frameworks, to measure regulatory effectiveness across the Group. Liaise with key stakeholders to determine their reporting requirements and needs, developing efficient, tailored and customised reporting.
• Produce dashboards, reports and visualisations.
• Applies critical and analytical thinking to understand and address problems and identify solutions
• Provide pragmatic and value adding insight solutions to the group’s service delivery components.
• Use data to provide insights to regularly test the value and returns of the groups interventions in regulatory systems.
• Contribute to the development of frameworks and standards to improve data and insights quality, consistency and relevance across the Group.
• Scans the horizon for risks, relevant issues and opportunities to increase Service Delivery’s data and insights capability and supports continuous improvement and innovation.

Research, Evaluation and Analysis activities

• Scopes, shapes, plans and manages research and analytical projects for the purpose of providing business insights.
• Uses a range of evidence including data, research and other information from range of sources to provide the foundation for evidence-based analysis.
• Applies appropriate analytical and research methodologies
• Proactively engages with clients and stakeholders to shape projects, including in developing of viable options; analysis and evaluation, and monitoring and reviewing processes.
• Applies advanced frameworks and methods of analysis to identify problems, analyse the issues, and identify and assess strategies to advance knowledge and understanding.
• Applies system, strategic and critical thinking, clear and logical reasoning and sound judgement to analyse evidence and issues.
• Critically synthesises information from a wide variety of domains and uses in-depth knowledge of the subject area and advanced technical skills to draw sound conclusions.
• Develops innovative, practical, effective and durable analytical approaches and research and evaluation findings solutions that will help to achieve the desired outcomes.
• Provides clear, accurate and well-reasoned analysis products and communicates issues and concepts clearly and succinctly.

Stakeholder Management

• Relationships are established, maintained and enhanced with relevant clients and stakeholders.
• Works collaboratively to provide services that are sought after and recognised for being of high quality.
• Understands the different drivers of each business unit and what these mean for reporting, and analysis of requirements.
• Transfers knowledge and learning to the team and wider organisation.
• Timeliness of delivery is effectively managed to meet business and stakeholder needs.
• Issues and risks are identified and managed.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Work Management

• Uses solid data analysis techniques to effectively carry out work.
• Identifies the overall objectives and seeks guidance where required and uses initiative to resolve conflicts, manage risks and coordinate work with others.
• Contributes to meetings, including where matters are complex, sensitive, or require solutions.
• Adherence to best practice data management principles.
• Prioritises the business needs for the development and implementation of new reporting requirements as and where needed

Capability Development

• Takes responsibility for own professional development of core, transferable research/analytical skills and seeks opportunities to learn.
• Helps build the capability of others in the team through coaching, mentoring and written and verbal knowledge and skills transfer.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Insights Analyst position reports into the Manager Business Insights within the Strategy, Performance and Design branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission