Relationship Manager – Toso Vaka o Manū

Tēnei tūranga – About the role

The Relationship Manager- Toso Vaka o Manū (TVOM), is responsible for developing, maintaining and utilising strong and enduring relationships with key internal and external stakeholders- particularly, the Pacific and New Zealand employers, to deliver labour mobility opportunities in skill shortages in New Zealand. The Relationship Manager is a strategic role to deliver on the objectives of the TVOM team, particularly by supporting the capability and capacity of Pacific countries, but will be used in a more agile across the wider team.

The Relationship Manager will utilise their strong relationship skills and project management skills to support Pacific countries to run effective labour sending teams, while also ensuring risks and issues are managed and resolved in New Zealand. They will work across the wider Pacific labour mobility stakeholder and customer groups to ensure the objectives of the TVOM contract are delivered and prioritised while also balancing the effective operations of New Zealand’s Recognised Seasonal Employer (RSE) scheme.

They will work as part of a wider Pacific team, leveraging their organisational and engagement skills to deliver meaningful value to Pacific countries and Pacific workers by supporting the increase of opportunities for Pacific people through targeted support to Pacific countries and their officials. Utilising data and insights and performance measures, they will identify areas for support or improvement, manage the design and delivery of any support needed, including the education and engagement of stakeholders. Due to the large amount of stakeholder and customer engagement, the role will require some travel-both domestic and international.

Their work will be directed by agreed priorities, data and insights, that will drive better outcomes for Pacific people and New Zealand industry.

The role directly contributes to the Ministry’s goal of growing NZ for all, as Pacific labout mobility supports New Zealand and the Pacific’s economic aspirations, while also ensuring we provide migrants the support they need to allow them to thrive.

Ngā herenga – Requirements of the role

Personal specifications

Skills and Experience

• A strong desire to work in the Pasifika space and cultural agility.
• Sound knowledge of Immigration policies and processes.
• The ability to write up policy design recommendations and reports for ministers, Policy teams (and preferably experience interacting with Policy teams) and other like stakeholders.
• Strong written and verbal communication skills, including the ability to clearly, confidently and engagingly present ideas and information to groups (in both formal and informal contexts, and from a wide range of backgrounds).
• Proven ability to self-start, take responsibility and deliver results.
• Ability to build strong relationships and influence others through creating relevant connections, demonstrating credibility and engendering trust.
• Ability to influence, and effectively bring about solutions to problems by gaining the cooperation and commitment of others.
• Demonstrated ability to think strategically across a range of issues and think laterally about current and future issues, risks and opportunities.
• Sound judgement and decision-making, and the ability to assess and resolve potentially complex problems quickly and effectively.
• Ability to work in collaborative and inclusive ways with others, and a commitment to working and contributing as part of a team.
• Ability to juggle multiple tasks and manage complex work programmes.
• Any other relevant background requirements.
• Suited to a development secondment.

Qualifications

• A relevant tertiary qualification or equivalent experience in a relevant discipline.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs.  The incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any other reasonable duties as required.

Delivers quality results which contribute to the Ministry’s outcomes

• Building a professional, consistent and credible reputation for INZ with key stakeholders.
• Coordination of and accountability for strategic communication with external stakeholders.
• Building an understanding of INZ’s strategic direction and objectives of the TVOM programme with stakeholders.
• Ensuring all programmes meet Immigration visa requirements.
• Programmes and initiatives deliver intended outcomes.

Plans and delivers programmes of work with Pacific countries and our wider stakeholders

• Works collaboratively across the team and wider MBIE to increase Pacific countries capacity and capability and supports the education of Pacific labour mobility stakeholders-including New Zealand employers, industry and other government agencies.
• Demonstrates expertise in process delivery.
• Takes a proactive approach to solving issues and is solution focused, informed by data and insights.
• Monitors issues and gathers relevant intelligence to inform decision making.

Engage with Key sectors and where appropriate regions, to support and enable them to access migrant skills they need to grow

• Takes a strategic view of how INZ/MBIE can support Pacific countries, and where appropriate regions and employers.
• Provides high quality facilitation and support services to employers.
• Contributes to the development and implementation of any Pacific opportunities within the Immigration ‘Rebalance’.
• Is connected to the wider team who manages and develops broader industry relationships.

Engage with Pacific Governments to deliver results

• Builds strong and effective relationships with Pacific Government agencies that deliver labour mobility.
• Pacific Governments remain well informed on the initiatives and work streams and are consulted with/included in the design of new initiatives.
• Improves performance of Pacific Labour Sending Units and New Zealand based Pacific officials.

Provide an Immigration perspective to elements of MBIE’s Labour market and skills system portfolios

• Works collaboratively across the team/CEE/INZ/MBIE.
• Proactively develops and maintains relationships with key MBIE staff.
• Contributes to other MBIE work programmes by sharing Pacific labour mobility expertise.
• Proactively makes connections between our operational service delivery and strategic aspects of MBIE’s employment and skill work.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Relationship Manager position reports into the Programme Manager Toso Vaka o Manū within the Pacific Strategy in the Strategy, Engagement and Education branch. The branch sits within the Immigration New Zealand group.

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission