Senior Technical Services Advisor
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Tēnei tūranga – About the role
The Senior Technical Services Advisor is a team member position in MBIE. The Senior Technical Services Advisor will bring their business understanding and perspective to work in partnership with their manager and other staff.
The Senior Technical Services Advisor contributes to the operations of the Capital Markets team. The team is responsible for providing corporate compliance and integrity services to support the Companies Office, particularly in relation to administering financial reporting compliance, the Financial Markets Conduct Act 2013 (the Disclose Register), the Financial Services Providers Register, auditor registrations, and the Companies Act 1993 and related legislation and ensuring quality and consistency of advice and practices in relation to their area of expertise. The purpose of the Senior Technical Services Advisor is to administer compliance functions thereby enabling all corporate entities to meet their filing obligations under the relevant legislation on time.
The Senior Technical Services Advisor is responsible for ensuring quality and consistency of advice and practices in relation to their contribution to the team’s work.
Ngā herenga – Requirements of the role
Personal specifications
- Sound experience with registry systems.
- Well-developed analytical thinking with proven examples. Identifies critical issues and develops workable solutions to complex problems based on experience and knowledge.
- Recognises when problems or issues lie beyond own job boundaries or experience.
- Understanding of how legislation governs operational services. For example: Financial Reporting Act 2013, Financial Markets Conduct Act 2013, Financial Service Providers (Disputes & Resolution Act) 2008.
- Critically evaluates alternatives and makes effective decisions in spite of constraints such as time pressure or incomplete information.
- Ability to quickly assimilate new technical information and simplify the information.
- Excellent written and oral presentation skills - ability to communicate specialist or technical information in terms that the audience can understand.
- Ability to critically assess workflows and prioritise work to adjust readily to pressures and changes in the work environment.
- Focuses on providing quality service to clients and takes responsibility for managing the client relationship.
- Ability to maintain sound working relationships – working co-operatively and effectively with others.
- Willingness to share knowledge with other staff and to provide constructive feedback to others.
- Ability to work innovatively – takes a forward-looking and pro-active approach to issues.
Qualifications
- Practical industry or business experience, or relevant tertiary qualification.
- Must have the legal right to work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Technical expertise
The Senior Technical Services Advisor role within the Capital Markets Team requires specialist knowledge of the financial sector and related registers. The Senior Technical Services Advisor will be required to deliver results in the following areas:
- Contributing to the day-to-day work of the team. This will include
- Monitor compliance for all registers maintained by the Capital Markets Team.
- Provide support and guidance on the Capital Markets registers to ensure timely and accurate registration, compliance with legislative obligations and integrity of data.
- Develop and maintain effective relationships with internal and external clients.
- Knowledge sharing and contributing to key projects impacting on the Companies Office.
- Support Team, Branch and Ministry as a whole.
- Being recognised as a specialist in the relevant registers and having in-depth understanding of, and operating within, complex areas of the legal and regulatory framework in the mandated area.
- Delivery of core services, products and programmes that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external clients.
Customer focus
- Identifies the needs or expectations of customers.
- Treats internal customers with the same courtesies they would extend to external customers.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Relationship Management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Action oriented
- Takes responsibility for own work.
- Self-starter.
- Seeks input if required.
- Recognises and acts on opportunities.
Self-Management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge and expertise within the team and with others in the organisation.
- Acts with honesty and integrity
- Welcomes feedback and is receptive to input from others
Organisational commitment and public service
- Builds commitment to MBIE’s vision, mission, values and services.
- Willingly undertakes any duty required within the context of the position.
- Complies with all legislative requirements.
- Adheres to the Ministry’s and State Services Commission Codes of Conduct.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Technical Services Advisor position reports into the Manager, Capital Markets Team within the Market Integrity branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
