Identity Resolver
On this page
Tēnei tūranga – About the role
This role is in the Identity Services team within the Immigration Risk & Border (IRB) branch of Immigration New Zealand. IRB works to protect and enhance the integrity of the immigration system.
The Identity Services team offers specialist expertise that support identity and biometric services within INZ. The team performs a variety of functions that include:
- Manual resolution of automated face, finger, and biographic matching.
- Forensic and biometric services.
- International data sharing and engagement.
This position is responsible for undertaking biographic and biometric identity resolution tasks and provides an opportunity to further develop identity management skills and to build knowledge of the immigration system within a learning environment.
As an Identity Resolver, the main areas of responsibility are:
- Manual resolution of biographic comparison cases (biographic resolution).
- Manual resolution of facial comparison cases (biometric resolution).
- Reviewing, resolving, and linking client information.
- Developing identity management skillset.
Ngā herenga – Requirements of the role
Personal specifications
- High attention to and an eye for detail.
- Knowledge, or the ability to acquire knowledge, of identity management.
- Knowledge, or the ability to acquire knowledge, of facial image comparison techniques.
- Ability to remain focused while delivering consistent, accurate results in a timely manner.
- Ability to follow standard operating procedures and escalate appropriately to senior team members when necessary.
- Ability to understand and process new information quickly.
- Ability to work in a team environment.
- Sound organisational and time management skills.
- Experience with Immigration New Zealand systems would be an advantage but is not essential.
- Intermediate experience using computer technology.
Other
- Must be a New Zealand citizen or hold a permanent residence class visa.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any other reasonable duties as required.
Critical areas of success
Contribute to the day-to-day work of the team and deliver quality results in identity resolution, which contributes to the Ministry’s outcomes.
The Identity Resolver will be required to deliver results in the following areas:
- Undertaking biographic and biometric identity assessments, linking client records when necessary.
- Assisting in the administration of identity data.
- Providing the support services required for the efficient and productive operation of the team.
- Participating in training programme to ensure skillset develops to an appropriate level.
- Working in an agile and responsive manner, responding to Identity Services’ needs.
- Managing all client material in a secure confidential manner.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Identity Resolver position reports into the Team Leader - Identity Management within the Immigration Risk & Border branch. The branch sits within the Immigration New Zealand Group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
