Manager Risk Targeting Analysis
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Tēnei tūranga – About the role
The Manager Risk Targeting Analysis is a leadership position in the Immigration Risk and Border branch of Immigration New Zealand (INZ). The Immigration Risk and Border branch works to collaboratively identify and mitigate risk early and to reduce harm to the integrity of the immigration system, system users, and New Zealand.
The Joint Targeting and Analytics (JTA) team in Immigration Risk and Border offers specialist expertise in the analysis of data and information to identify and target immigration risk. Services provided by the team include the delivery and management of the Visa Triage process, risk identification and targeting at the NZ border, and the provision of risk models and analytics.
The Risk Targeting Analysis team analyse data, intelligence and other information to inform the Triage risk targeting framework for visa processing and the Border risk targeting framework for passenger processing. This analysis sits in the ‘collect and evaluate, provide insight and provide balanced risk advice’ stages of the Immigration System Risk Management Framework and ensures key decision makers and stakeholders are aware of immigration risks.
The Manager Risk Targeting Analysis will work closely with colleagues across the JTA leadership team to ensure delivery of risk targeting products to support JTA functions. The Manager Risk Targeting Analysis will also lead close engagement with managers of similar functions across INZ.
The role is expected to utilise their experience and leadership abilities to work with Future Services leaders, operational stakeholders and across the immigration system to deliver robust risk targeting services and products.
A key focus of the role is to lead and drive the delivery of robust and objective analytical and strategic advice for Risk and Verification (R&V), Visa Operations, Border Operations, the Immigration Risk and Border branch and wider INZ leadership regarding the identification and targeting of immigration risk in the Visa Processing Value Chain and at the border. This includes ensuring intelligence and risk information from the border is communicated to other key stakeholders and leading close engagement with managers of similar functions across other NZ Border agencies and with international partners.
The Manager Risk Targeting Analysis role is a people and functional leadership position. The role is a leader of leaders with a team of Team Leaders, Senior Risk Targeting Analysts, Risk Targeting Analysts and a Senior Advisor based in the cross-agency Transnational Crime Unit. The role is responsible for customer and stakeholder relationship management, setting the strategic direction of the team, enhancing system performance and continuous improvement of the Risk Targeting Analysis function.
Key relationships
- Managers and staff within the wider IRB branch
- The Risk and Verification Leadership Team
- The Joint Targeting and Analytics Leadership Team
- Other leaders across MBIE’s risk and verification, intelligence, compliance, and investigations functions
- INZ Governance groups, such as the Triage Stakeholder Group and the Immigration Risk and Compliance subcommittee
- Relevant counterparts in Immigration New Zealand, MBIE and across government agencies
- Managers in other border agencies, including NZ Customs and B5 partners and other international agencies
- External stakeholders in security and law or regulatory enforcement, including Police, NZSIS and Interpol
Ngā herenga – Requirements of the role
Personal specifications
- Proven experience leading the design of risk targeting services and successfully delivering high quality analysis and evaluation outcomes
- Proven people leadership and management skills, including leading leaders, within a large and complex organisation including building an inclusive and engaging team culture, coaching, and enabling and guiding team members to successful outcomes
- Ability to understand team dynamics and to realise the potential of individual team members through effective coaching and mentoring of Team Leaders
- Strong focus on the customer and proven ability to quickly establish and maintain strong working relationships with key stakeholders. Proven ability to develop trust, credibility and effective relationships with staff and a diverse range of colleagues, customers, and service providers
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance and delivery excellent customer service
- Experience leading change in a complex environment
- Proven ability to understand the wider strategic picture and operationalise strategic considerations, including monitoring performance
- Proven ability to manage immigration (or other border agency) risk at strategic levels
- Excellent understanding of relevant intelligence and risk targeting processes, systems and methodologies and their practical application in an operational environment
- Experience in the application of risk management concepts and techniques as they pertain to decision making and business operations
- Good knowledge and practical application of management tools such as monitoring and reporting systems and good knowledge of security in the government sector and management of classified information
- Experience with identifying system or policy changes that could impact the data that risk targeting systems rely upon. Ensure that the requirements of JTA are expressed to decision makers
- Sound experience in the application and interpretation of legislation in a risk targeting context, or the ability to quickly acquire this knowledge
- Good understanding of INZ border systems and how they interact with the systems of other domestic and international border agencies, e.g., NZ Customs Service
- Excellent verbal and written communication skills and the ability to convey complex concepts in plain English
- Personal motivation to achieve quality results which reflect attention to detail, personal discipline and adherence to policy and process
- Adaptability and an innovative thinking style to be capable of shaping and implementing continuous improvement as part of the wider Joint Targeting and Analytics, and Risk and Verification teams
Qualifications
- Tertiary qualification in a relevant field or extensive and comparable relevant experience
- Must hold, or be able to obtain, and maintain an Aviation Security clearance
- The ability to gain and maintain a TOP SECRET national security clearance as required
- Must be a NZ citizen or hold a permanent residence class visa
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivery management
- Provide expert advice and support to JTA, R&V and Immigration Risk and Border Leadership Teams
- Collaborate with, and present business recommendations to various stakeholders
- Ensure critical communication and operational links between MBIE Intelligence and Immigration Border Operations are timely and effective
- Develop and manage projects (where appropriate), for risk targeting solutions to operational challenges alongside relevant MBIE, INZ and Risk and Verification colleagues
- Develop work programmes and performance targets, with supporting measurement, monitoring and reporting mechanisms
- Monitor and adjust work programmes through the agreed processes to enable adaptation to changing circumstances
- Regularly monitor and report on progress towards achievement of plans and strategies
- Manage compliance with privacy legislation and process requirements
- Work across boundaries to identify data and intelligence sources capable of adding value or being integrated into any analysis and for use in immigration risk management tools
- Lead work with the JTA leadership team to develop, implement and manage a coordinated risk targeting approach which operates across the visa and border domains and develop an agile workforce which can surge across domains to meet priority risk demand
Relationship management
- Build and maintain effective working relationships with key business units within MBIE, INZ and key external stakeholders (eg NZ Customs Service and NZ Police), including international partners, to ensure consistent and integrated approaches to risk targeting analysis across the immigration system and ensure the facilitated movement of compliant travellers
- Actively foster flows of intelligence and communication between the border and other INZ/MBIE/external partners
- Lead engagement with stakeholders to understand needs and interpret and validate results
- Ensure Risk Targeting Analysis team members build relationships with key staff and are equipped with the knowledge to conduct and contribute to risk targeting projects
- Actively participate in the Joint Targeting and Analytics Leadership Team
- Manage the delivery of services that actively support and contribute to the achievement of the Ministry’s outcomes, and that deliver to the needs of internal and external stakeholders
- Act as a conduit between risk targeting teams and the business
Team leadership
- Lead a team made up of two Team Leaders, with fifteen Senior Risk Targeting Analysts, Risk Targeting Analysts and a Senior Advisor Transnational Crime Unit reporting to the Team Leaders
- Lead, direct, support and performance manage direct reports and lead indirect reports through the Team Leaders; measuring and reporting on delivery and quality of performance against agreed plans or standards, and ensuring their time is being used effectively and efficiently, in alignment with agreed strategy and plans. Actively manage poor performance.
- Ensure Team Leaders prioritise the team’s work and support the team in a high-pressure environment with continuous conflicting priorities
- Ensure the development, maintenance, and integrity of high-quality risk targeting analysis processes and capabilities.
- Ensure Risk Targeting Analysis team members are up to date with new developments in the risk analytics and targeting field and share this knowledge with other risk management SMEs and leaders
- Support Team Leaders and their team members to develop the capability and standards required to achieve and exceed results
- Continually review and consider improvement to all elements of the team’s operations
- Delegate tasks and responsibilities in a manner that maximises the efficiency and effectiveness of team outputs, while also developing the capabilities of team members
- Model positive management and leadership behaviours and lead a customer focused culture across the team
- Model the desired values and culture of the organisation and lead this across the team
- Lead a customer focused culture across the team
- Foster an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing within the team
- Manage expenditure and resources in line with approved delegations, guidelines, budget, deadlines, and reporting requirements, with a focus on cost effectiveness in the Ministry.
Takohanga tuhinga o mua – Key accountabilities and deliverables continued
Strategic and system leadership
- Support the Manager Joint Targeting & Analytics to communicate complex risk targeting concepts, strategic advice and proposed innovations and solutions to senior leadership teams
- Think broadly about wider strategic issues and translate the R&V and JTA strategic direction to develop and lead the strategic direction for the Risk Targeting Analysis
- Understand the team’s function as part of the wider immigration system and engage with stakeholders across INZ, wider MBIE, and the public sector to ensure a consistent system view of risk and look to continuously improve this system.
- Promote Risk Targeting Analysis services, ensuring they are well understood and visible to customers so that they feel supported in achieving their respective operational and Ministry strategies and goals
- Review and reshape how Risk Targeting Analysis services are provided in a way that best supports customer needs e.g., pace of analysis provision, type of analysis conducted and content of reports to leadership
- Actively engage with INZ, MBIE and other border agency data analysis teams to share knowledge and implement best practice methodologies
- Actively contribute to INZ projects to enhance immigration system performance
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Manager Risk Targeting Analysis position reports into the Manager Joint Targeting and Analytics within the Immigration Risk and Border branch. The branch sits within the Immigration New Zealand group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
