Learning Specialist

Tēnei tūranga – About the role

The Learning Specialist is responsible for the design of innovative, engaging and effective learning from inception through to implementation, while ensuring that the learner is at the heart of all learning solutions. The role is responsible for the scoping, design, development and evaluation phases as well as ensuring there is a cycle of continuous improvement. 

INZ kaimahi work in an environment where complex policy, systems and processes regularly change. The Learning Specialist supports implementation of these changes by designing timely, fit for purpose learning that prepares kaimahi to deliver services to customers. 

Ngā herenga – Requirements of the role

Personal specifications

• 2-3 years’ learning design experience.
• A qualification in adult learning theory and practice is desirable.
• Strong relationship and stakeholder management skills.
• Knowledge of and/or experience in, the use of Learning Management Systems.
• Ability to build quality learner-focused solutions using Articulate 360 and other emerging technologies
• Experience using video, audio and image editing tools and techniques.
• Ability to create learning for a variety of environments e.g. virtual, digital, face to face.
• Understands the concept of action mapping and learning needs analysis.
• Attention to details and deadlines; ability to manage multiple initiatives or projects at one time.
• Sound analytical thinking, planning, prioritisation and execution skills.
• Ability to be flexible and pragmatic and to quickly adapt to changing business demands.
• Demonstrated ability to work in a team environment and to develop and maintain effective work relationships.
• Excellent communication skills, both written and oral, to suit a range of stakeholders.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Learning Design

• Designs and develops learning solutions that meet INZ’s needs and contribute to the organisational strategy in line with Immigration learning standards.
• Supports the Immigration Learning team to identify needs and performance gaps through action mapping and learning needs analysis.
• Evaluates learning steps in the learning pathway to ensure the learning is effective.
• Researches, recommends, develops and tests innovative learning solutions that keep pace with INZ’s changing environment.
• Develops comprehensive learning products and resources to support operational needs.
• Ensures all learning product design is supported by robust data analysis and assessment of evaluation information.
• Utilises evaluation data to inform course and programme improvements and report on outcomes.
• Works with the Team Leader Immigration Learning to agree priorities, deliverables and timeframes, continually monitoring these and identifying any emerging issues as they arise.

Systems, tools and frameworks

• Undertakes process design, develops checklists and guidelines, drafts frameworks, policy plans and other relevant resources as required.
• Contributes to the development of systems and processes to improve access to learning systems, services and products and improve this experience for the business and for learners.
• Supports the Learning Management System (LMS) Advisor in designing and developing course pages, troubleshooting issues and managing LMS queries.

Relationship Management

• Effectively collaborates and communicates with internal and external stakeholders.
• Participates as an active team member and contributes the knowledge and expertise needed to achieve INZ’s outcomes.
• Develops effective working relationships with others in order to transfer knowledge and drive best practice.
• Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote INZ, its products and services.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Self-Management

• Models positive behaviours.
• Models the desired values and culture of the organisation.
• Willingly shares knowledge, expertise and within the team and with others in the organisation.
• Acts with honesty and integrity.
• Welcomes feedback and is receptive to input from others.
• Keeps up to date with the latest L&D best practice.
• Shares learning and inputs new thinking into the wider Immigration Learning team.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Learning Specialist position reports into the Team Leader Immigration Learning within Change Delivery in the Service and Implementation branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission