Coordinator – Information and Education
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Tēnei tūranga – About the role
The Coordinator, Information and Education is a team member position in Engagement and Experience, Information and Education (I&E) team.
The Coordinator, Information & Education supports across the I&E function of the Engagement and Experience branch. The position will work with the team on their work program and support the engagement strategies and plans. Part of the role will be to work with the Engagement Advisors and Director to gain better understanding of how customer groups interact, engage, and use information from the portfolio to support all upcoming engagement work programmes.
The Coordinator, Information and Education will support targeted campaigns, help the business to assist with continuous improvement and provide team administrative support.
Ngā herenga – Requirements of the role
Personal specifications
- Demonstrated organisational skills, sound oral and written communication skills, strong attention to detail, and the ability to work effectively across multiple projects in a fast-paced and highly collaborative setting.
- Proven track record in providing administrative and coordination support to a team.
- Excellent working knowledge and experience of Microsoft Office suite, particularly Word, PowerPoint, Excel, Visio.
- Proven track record in providing event management and support.
- Experience in marketing support is desirable.
- Excellent influencing, facilitating, interpersonal and communication skills (written and oral).
- Current knowledge of social marketing and public information strategies and practices is desirable.
- Proven track record in providing excellent customer service.
- A knowledge of public sector processes/regulatory systems and how government works is desirable.
- Ability to organise and prioritise workloads effectively, to ensure high quality results within deadlines.
- Willingness to work in a flexible and dynamic environment.
- Comparable relevant experience is required.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivers quality results which contribute to the Ministry’s outcomes
The Coordinator, Information and Education will be required t deliver results in the following areas:
- Provide event, collateral, administrative, project and coordination support to the Information and Education function.
- Manage production and distribution of forms and other collateral, plus undertake reviews and updates as required.
- Support with I&E project timelines, identify milestones, and monitor deadlines.
- Schedule and generate meeting agendas and meeting minutes, and determine, communicate, and track meeting action item.
- Assist with tracking and assignment of tasks and actions, including administering team file-sharing space and coaching team members on usage practices.
- Develop strong working relationships with internal and external stakeholders’ members as required.
- Provide document preparation and distribution support, i.e., proofread, identify, and correct document format issues, print, and bind documents.
- Work with external vendors (including printers and copy editors) to ensure that high standards for service quality and delivery deadlines are met consistently.
- Update information and communications in relevant databases.
- Provide event support (as appropriate), including catering, logistics, audio visual support, signage etc.
- Assist with the development of strategies and work plans for the team that cover all target groups across multiple channels.
- Provide marketing, coordination and administrative support to the Director I&E and management team as required.
- Provide travel support for the Information and Education team, liaising with administrative employees as required.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Coordinator, Information and Education position reports into the Director, Information and Education and supports the I&E function within the Engagement and Experience Branch in Te Whakatairanga Service Delivery.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
