Functional Consultant
On this page
Tēnei Tūranga – About the role
The Functional Consultant plays a crucial role as a functional expert in Microsoft Dynamics 365 (D365) in the ongoing build, enhancement, support and maintenance of enhanced Immigration Online – INZ’s smart application processing and CRM solution. The solution brings a high level of automation of process steps into a high volume and fast paced business system. The role sits within in Immigration New Zealand’s (INZ) internal business capability team and is a team member position in a cross functional team.
The Functional Consultant is a product expert who will build an in depth understanding of INZ’s business solution to configure the system to reflect INZ’s complex business requirements, while leveraging the out of the box functionality as much as possible. This will be supplemented with proficiency in user engagement, problem solving, effective collaboration in cross functional teams and strong drive for continuous improvement.
With a strong technical focus, this role is required to build solid business knowledge, including developing options and solutions for business problems and opportunities to make systematic enhancements that will improve the process and experience for users of the system.
Ngā herenga – Requirements of the role
Personal specifications
With a focus on delivering solutions, providing expert advice and supporting the upskilling of the business internal capability in D365, the Functional Consultant will work in collaboration with a range of stakeholders across the organisation and externally with third party vendors to support the transition and delivery of products onto the D365 platform through discovery, capturing of requirements, engaging subject matter experts, translating requirements and configuring the solution and applications.
Reporting to the Manager Business Systems Capability, the Functional Consultant brings experience and proficiency to deliver across a range of functions, including technology governance, design governance, relationship management, change management and reporting and data.
The Functional Consultant has:
- Expertise in D365 including in-depth functional knowledge integrating into SaaS and legacy systems
- Demonstrated understanding of how business processes work
- Extensive experience working with stakeholders to elicit business requirements to translate into functional solution design
- Confidence presenting to stakeholders across an organisation, including senior management, as a ‘subject matter expert’, articulating functional solution designs, limitations and opportunities for improvements
- Ability to build credibility and quickly establish relationships with others through strong communication skills, active listening skills and an inquisitive mind-set
- The legal right to live and work in New Zealand and is a New Zealand citizen or holds a residence class visa.
Takohanga Tuhinga o mua – Key accountabilities and deliverables
Operational business requirements
- Engage with the key stakeholders (internal and external) to evaluate and understand business requirements and convert requirements to functional specifications and design documents.
- Work closely with stakeholders and team members to define, design and align the solution to best meet INZ’s complex and multi layered business requirements.
- Deliver new and existing immigration application types from legacy systems onto enhanced Immigration Online as part of virtual cross functional teams across MBIE.
- Deliver on business requirements through fit-gap analysis, developing specifications, configuring system rules and unit testing.
- Provide product leadership and direction to business analysts to support enhancements, business changes, design documentation, and data and reporting requirements.
- Supervise application build, test and deployment activities.
- Develop opportunities for improvements and enhancements to support business requirements and to support the user experience journey.
- Ensure quality delivery of products according to expectations, taking ownership of successful completion of deliverables.
Other requirements
- Using expertise and knowledge of Dynamics 365, provide support and guidance to the Team Leaders as they define and implement frameworks to support capability build and ensure resources are allocated correctly across the team.
- Provide mentoring and guidance to business analysts and support them on their journey to upskill and learn.
- Provide functional expertise to the Manager and Team Leaders as a ‘specialist subject matter expert’.
- Work closely with other Functional Leads across MBIE and INZ to ensure alignment of approach, thinking and solution design.
- Work closely with external partners actively involved in supporting Immigration Online.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Functional Consultant is a team member position and reports into the Team Leader, ADEPT Operations Team, within the Enablement branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
