ECLI Manager Regulation and Commercial
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Tēnei tūranga – About the role
The ECLI Manager Regulation & Commercial plays a pivotal role in the successful operations of, and enhancements to, the ECLI service. They are responsible for ensuring that the operational requirements of MBIE and Emergency Service Providers (ESPs) are clearly understood and adhered to and inform the on-going development and delivery of the service. They are accountable for ensuring that the ECLI service complies with regulatory requirements of the Telecommunications Information Privacy Code (TIPC) 2020, Schedule 4 and responsible for ensuring that ECLI’s perspective and requirements in relation to communications policy and regulations is effectively represented.
They lead a team of professionals to manage relationships and commercial arrangements with customers and external providers for the delivery of the ECLI Service, providing oversight for ECLI procurement, contracting and contract management processes and outputs.
Ngā herenga – Requirements of the role
Personal specifications
- Strong business acumen with the ability to interpret complex commercial, financial, and legal information in an analytical manner.
- Proven ability to analyse complex problems and identify and champion opportunities for improvement.
- Proven leadership skills with the ability to lead and motivate a diverse team.
- Demonstrates exceptional relationship management with proven influencing and negotiation skills at a senior level.
- Proven experience in negotiating and managing commercial arrangements.
- Strong understanding of machinery of government and public sector procurement.
- Experience in policy or regulatory development.
- An understanding of mobile networks and the provision of Emergency Services.
- Excellent communication skills, both oral and written.
- Expert in identifying and managing risks.
- Familiarity with Agile practices and ways of working.
- A relevant tertiary qualification or industry experience.
- The ability to gain and maintain a national security clearance as required.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Service delivery and commercial management
- Develop and maintain a comprehensive understanding of the operations of ESPs and the ECLI Product Roadmap to provide effective design support, including commercial, regulatory and privacy input.
- Manage the work delivered by business analysts to work with ESPs and ECLI leads to understand, develop, and document the businesses requirements for new or changing ECLI services and features.
- Oversee the delivery of all commercial activity related to the ECLI Service, including contract establishment and renewals, Statements of Work for existing contracts.
- Provide oversight in the development of contractual documents including statements of work, establishing service level agreements, and necessary supporting documentation, ensuring they are prepared to standards acceptable to ECLI and participating agencies.
- Ensure effective management of supplier relationships and effective contract management support to ensure that suppliers/vendors deliver against commercial arrangements.
Policy and Regulations
- Provide advice and input into the on-going development of the telecommunications regulatory and policy framework ensuring ECLI’s interests are well represented and understood.
- Communicate effectively with ESPs, Mobile Network Operators (MNOs) and ELCI managers and workstream leads to ensure regulatory requirements are fully understood and incorporated into the design, development, and on-going delivery of ECLI services.
Leadership
- Work effectively with MBIE capability leads to manage the day to day delivery of the business analysts, project managers and commercial specialists who have been assigned to ECLI.
- Ensure that team members clearly understand the ECLI product vision and how their roles contribute to the design, development, and delivery of ECLI services.
- Actively contribute to and promote a positive and productive team culture within the ECLI team.
- Actively contribute knowledge and expertise to achieve ECLI outcomes and promote continuous learning and a culture of continuous improvement.
Stakeholder & Relationship Management
- Develop and maintain strong working relationships with ESPs to ensure that their current and future requirements for ECLI services are understood and that they in turn understand their obligations under schedule 4 of the TIPC.
- Ensure the effective management of relationships with MNOs and other vendors for the delivery of services as required.
- Develop and maintain effective working relationships with managers and staff across ECLI to ensure they understand ECLI’s regulatory context and responsibilities.
- Develop and maintain effective relationships with the Office of the Privacy Commissioner.
- Maintain close working relationships with the MBIE Communications Policy team to ensure ECLI’s policy and regulatory perspective and requirements are understood and incorporated into policy and regulatory development.
- Maintain close working relationships with the MBIE Legal and Privacy teams, as well as the ECLI external legal advisor
- Develop effective working relationships with other managers and staff across MBIE to promote ECLI to the wider organisation and stakeholders.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Manager Regulation & Commercial reports to the ECLI Director within the Digital Solution Delivery branch. The branch sits within the Digital, Data and Insights group of MBIE.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
