Portfolio Analyst
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Tēnei tūranga – About the role
The Customer, Design and Innovation (CDI) Branch empowers Te Whakatairanga Service Delivery (TWSD) to deliver on strategic outcomes while meeting financial , public interest and social contract obligations. As a centre of expertise, CDI provides specialised functions, including Customer Service Design, Data, Research and Insights, Information and Education, and Operational Policy and Regulatory Stewardship.
CDI ensures work is planned, prioritised, and governed effectively, offering robust advice and clarity. The branch strengthens customer focus, enhances data and insights capability, optimises technology investments, and fosters collaboration to deliver impactful, customer-centric, and future-proof solutions. Through its work, CDI drives innovation and positions TWSD to achieve its objectives and deliver value for New Zealanders.
The Portfolio Analyst performs a wide range of functions, and will be expected to work on several areas simultaneously. The most significant part of this role will be providing analytical, planning, coordination and reporting support to the Manager Operational Portfolio Office.
Ngā herenga – Requirements of the role
Personal specifications
- Proven experience of business process analysis and design.
- Proven knowledge and experience of analysis and initiative management methodologies within a public service portfolio.
- An understanding of data collection and analysis tools and techniques.
- Excellent visual information design.
- Experience in supporting a portfolio management environment.
- A very high standard of written English.
- Intermediate or higher MS Word, Excel, Visio, Initiative and PowerPoint.
- Ability to work with statistics and cost out options.
- Excellent communication, self-management and interpersonal skills.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Portfolio analysis and coordination
- Operate the framework within which change and change resource information will be gathered, collated, managed and reported.
- Facilitate the Change Governance required of initiatives to meet governance requirements.
- Development & updating of Portfolio Governance Calendar.
- Provide analytical and organisational support to the planning team.
- Gather and analyse information required for reporting.
- Capture lessons learned and stakeholder feedback on all initiatives.
- Identify actions and assign owners and follow up on outcomes.
- Ensure that the quality of information residing in the portfolio system is accurate at all times.
- Complete tasks with high level of accuracy, attention to detail, and motivation.
- Apply systems thinking to generate solutions; focus on process rather than isolated events; evaluate alternative solutions.
- Organisational skills and the ability to efficiently manage several diverse tasks at the same time to meet required deadlines.
Analysis & Reporting
- Support the identification of requirements, options, designs and continuous improvement for portfolio initiatives.
- Use standard case and customer experience mapping techniques to determine suitable solution options for change initiatives and make recommendations on those preferred.
- Provide portfolio risk monitoring and reporting support to the planning team.
- Facilitate workshops, gather requirements identified for risk management.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Portfolio Analyst position reports into the Manager Operations Portfolio Office within the Customer, Design and Innovation branch. The branch sits within Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
