Head of Tenancy
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Tēnei tūranga – About the role
The Head of Tenancy is accountable for the delivery of high quality and customer-focussed services and regulatory activity across the tenancy system, supporting New Zealanders to live in warm, dry, healthy homes.
This role is responsible for delivery of tenancy bond services, dispute resolution and compliance and investigations. The Head of Tenancy is responsible for ensuring that our regulatory stewardship responsibilities have appropriate strategic oversight, and will drive the successful delivery and implementation of projects that transform the delivery of our services and regulatory activities.
This role is a member of the Building and Tenancy Leadership Team, and contributes to the overall branch governance.
Ngā herenga – Requirements of the role
Personal specifications
- Extensive and proven leadership experience including engaging and motivating teams and individuals.
- Proven experience and achievement in strategic direction setting of a significant customer-facing, service delivery organisation.
- Proven experience as a regulator.
- Significant and successful experience in establishing and building strong working relationships; internal, external, cross-government, and ministerial.
- Proven experience successfully implementing law reform programmes.
- Proven experience in successfully leading and embedding change including significant transformation programmes involving ICT systems, processes, team culture and service delivery.
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance and customer experience.
- A strategic thinker who is able to make the connections between various aspects of the organisation and implications for their unit.
- Proven ability to develop and maintain the trust and credibility with senior leaders/stakeholders.
- Sound appreciation of corporate management disciplines, techniques and understanding of Government decision-making and operating procedures.
- Ability to design and implement effective operating models.
- Post-graduate qualification in a relevant field (i.e. legal, business management or public policy etc.) or extensive comparable experience.
- Must have the legal right to live and work in New Zealand.
- Credit check required (yes).
- Police vetting (yes).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Provide leadership that engages and motivates others to succeed and develop
- Creates a sense of vision, engages and motivates people to participate and make things happen.
- Provides leadership and stewardship across the regulatory system to achieve the systems desired outcomes.
- Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance and development conversations occur.
- Anticipates future capability needs across the team, identifies gaps in capability and addresses these through targeted recruitment, development or other actions. Identifies and actively develops talent of key roles.
- Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing.
Work collaboratively with others to support the achievement of MBIE outcomes
- Builds strategic alliances with key government and non-government representatives to ensure MBIE's views are influential in their decision-making.
- Builds and maintains effective relationships with key co-regulators, stakeholders and partners.
- Leads any engagement programme(s) with identified influencers and key stakeholders.
- Actively looks for opportunities and synergies with internal and external stakeholders that focuses on and meets customer needs.
- Represents whole-of-Ministry views and protects its reputation in external interactions.
Apply sound strategic management practices
- Develops and implements strategies, work programmes and performance targets for Tenancy Services, with supporting measurement, monitoring and reporting mechanisms.
- Monitors and adjusts work programmes to enable Tenancy Services to adapt to changing circumstances.
- Applies appropriate governance mechanisms to ensure successful delivery and implementation of projects that transform the delivery of our services and regulatory activities.
- Regularly monitors and reports on progress towards achievement of plans and strategies.
- Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness for the Ministry.
- Effectively and proactively identifies and manages risks; builds continuous review and improvement throughout all elements of Tenancy Services operations.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Head of Tenancy reports to the General Manager, Building and Tenancy. The branch sits within the Te Whakatairanga Service Delivery group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
