Better Work Action Plan
Published: 1 Mar 2023The initiatives in the Action Plan pave the way towards Better Work for people in the tourism industry.
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PDF, 4.9MB, 66 pages
The first phase of the Tourism Industry Transformation Plan (ITP) is focused on enabling Better Work for the tourism industry.
To make any transformational shifts in the tourism system, we must look at the foundation of the system – people. Investment in those who work in tourism is fundamental to the achievement of other transformational shifts.
While COVID-19 has exacerbated challenges for the tourism workforce, the reality is that these challenges have been longstanding. The disruption of COVID-19 and broader changes in the labour market presents a unique opportunity for us to take stock and ask what we want for the tourism workforce of the future and what changes need to occur.
The Better Work Action Plan has been created in partnership with the tourism industry, unions/workers, government, and Māori through the Better Work ITP Leadership Group over an 18-month period.
"Change is happening now and tourism in Aotearoa New Zealand can choose to lead or be left behind. There are already some fantastic stories about businesses leading the way, and we are confident there will be many more."
Tripartite Leadership Group Co-Chairs:
The Better Work Leadership Group identified 4 key systemic challenges for the tourism workforce:
Text version of the challenges for the tourism workforce
In order to address these systemic issues, 6 Tirohanga Hou (new outlook and ways of viewing or thinking) have been developed, underpinned by 14 initiatives to achieve the outcomes sought.
The 6 Tirohanga Hou are as follows:
Video Transcript
Below is a summary of the Better Work Action Plan and the full Better Work Action Plan.
The initiatives in the Action Plan pave the way towards Better Work for people in the tourism industry.
PDF, 4.9MB, 66 pages
Public consultation on the draft Better Work Action Plan occurred from 10 August to 14 September 2022. A total of 9 in-person and 5 online workshops took place with a total of 108 participants from a range of perspectives.
Read the draft Better Work Action Plan
Key things we heard from consultation include:
A Summary of Feedback Report can be accessed at:
The Better Work Leadership Group commissioned Dr David Williamson, Senior Lecturer at the School of Hospitality and Tourism, Auckland University of Technology (AUT) to conduct a tourism and hospitality workforce survey. The findings of Dr Williamson’s survey have informed the development of initiatives in the Better Work Action Plan.
Just over 900 people participated in the survey. Respondents covered a wide range of roles from front line workers to managers and supervisors as well as a broad range of age groups. This survey is based on the methodology of the recent Voices from The Front Line 2021 research but encompasses the breadth of the tourism industry (as opposed to the focus of the original report on the hospitality industry). This is a significant piece of work for the broader industry and is the first of its kind.
Key findings from the report include:
You can access the full report at:
We are working through the implementation plan with industry. Indicative timelines for implementation of all initiatives are set out in Appendix 1 of the Better Work Action Plan.
Successful implementation will require ongoing input and support from industry, unions, Māori, and government.
© Ministry of Business, Innovation and Employment
https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-projects/tourism-industry-transformation-plan/phase-1-better-work-he-mahere-tiaki-kaimahi/
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