Ticket reselling in New Zealand

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23
open
Submissions due: 18 April 2019, 5pm

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.

Summary

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.

This is an opportunity to look at how consumers are being affected by ticket reselling practices, and to consider whether further action is required to ensure consumers are well-protected and have fair access to tickets.

The discussion paper sets out MBIE’s views on the issues related to ticket reselling, based on initial research and some stakeholder interviews, as well as potential options to address the consumer concerns around ticket reselling.

MBIE is seeking your feedback on these issues and a number of proposals, including:

  • Imposing a price cap on resale tickets
  • Requiring information disclosure from ticket resellers
  • Imposing a ban on ticket-buying bots
  • Undertaking joint industry-government action to raise awareness of the issues and make commitments to improve the ticketing system.

Any reforms will aim to promote fair access to tickets, and ensure there are appropriate protections in place for consumers.

Your feedback will be taken into account in formulating MBIE’s policy recommendations to the Government, before the Government makes decisions on any actions to tackle ticket reselling practices.

How to make a submission

We would like to know which options in the paper you favour (yes/no) and why.

We can only accept one submission per person or organisation.

You can make your submission by either:

  1. Completing the online submission form. This is for anyone who wishes to provide general comments or has limited time. 
  2. Filling in the detailed submissions document [DOCX, 30KB]. This has more questions that the online form. You can either:
    1. Email this as a Word document to consumer@mbie.govt.nz. Please indicate clearly which consultation you are commenting on: Ticket reselling.
    2. Post your submission to
      Competition and Consumer Policy
      Building, Resources and Markets
      Ministry of Business, Innovation and Employment
      PO Box 1473
      Wellington 6140
      New Zealand

Include your name and (if applicable) the name of your organisation in your submission. Where possible, include evidence to support your views, for example, references to independent research, facts and figures, or relevant examples.

Submissions will be published on the MBIE website, in compliance with the Official Information Act 1985 and Privacy Act 1993.

If you have any questions email consumer@mbie.govt.nz.

Submissions close at 5pm Thursday 18 April.