Ticket reselling in New Zealand

closed
Submissions closed: 18 April 2019, 5pm

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.

Summary

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.

This is an opportunity to look at how consumers are being affected by ticket reselling practices, and to consider whether further action is required to ensure consumers are well-protected and have fair access to tickets.

The discussion paper sets out MBIE’s views on the issues related to ticket reselling, based on initial research and some stakeholder interviews, as well as potential options to address the consumer concerns around ticket reselling.

MBIE is seeking your feedback on these issues and a number of proposals, including:

  • Imposing a price cap on resale tickets
  • Requiring information disclosure from ticket resellers
  • Imposing a ban on ticket-buying bots
  • Undertaking joint industry-government action to raise awareness of the issues and make commitments to improve the ticketing system.

Any reforms will aim to promote fair access to tickets, and ensure there are appropriate protections in place for consumers.

Your feedback will be taken into account in formulating MBIE’s policy recommendations to the Government, before the Government makes decisions on any actions to tackle ticket reselling practices.