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Dispute resolution best practice framework

Published: 17 Dec 2020

The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best practice). The Framework is designed to help schemes identify what is working well, areas for improvement and what to strive for.




PDF, 121KB, 1 page

Liability outcomes in the building sector

Published: 13 Nov 2018

This report looked at liability costs imposed on BCAs in negligence cases, including what proportion of building consents resulted in a dispute, how often BCAs are the ‘last party standing’, and the total amount of damages arising from building defect cases over the last 10 years.


PDF, 560KB, 40 pages