A filtered search to all the documents stored on the MBIE website.
Submission template for responses to the Review of the approved financial dispute resolution scheme rules discussion paper.
DOCX, 41KB, 5 pages
Consumer summary to seek public input into problems and proposed options to address jurisdictional inconsistencies between approved dispute resolution scheme rules.
PDF, 347KB, 3 pages
Discussion document to seek public input into problems and proposed options to address jurisdictional inconsistencies between approved dispute resolution scheme rules.
PDF, 480KB, 34 pages
The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best practice). The Framework is designed to help schemes identify what is working well, areas for improvement and what to strive for.
PDF, 121KB, 1 page
This document presents the system owner response to the key findings of the consumer and commercial regulatory system assessment from November 2018.
PDF, 328KB, 15 pages
This report looked at liability costs imposed on BCAs in negligence cases, including what proportion of building consents resulted in a dispute, how often BCAs are the ‘last party standing’, and the total amount of damages arising from building defect cases over the last 10 years.
PDF, 560KB, 40 pages
The Government Centre for Dispute Resolution (GCDR) surveyed independent providers of dispute resolution services to obtain a more comprehensive understanding of the current dispute resolution service provider market. There were 117 respondents to the survey from 19 January 2015 to 13 February 2015.
PDF, 368KB, 11 pages
Examines post-natural disaster dispute resolution in New Zealand, and suggests improved options for New Zealand informed by best practice.
PDF, 1.1MB, 44 pages
A briefing to the Minister for ACC on improvements to the dispute resolution processes.
PDF, 227KB, 14 pages
An introduction to online dispute resolution (ODR), its benefits and drawbacks, and examines two probable future developments.
PDF, 869KB, 37 pages
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