Programme Manager - Tourism and Hospitality Branch

Tēnei tūranga About the role

This role will support MBIE’s Tourism and Hospitality Branch to deliver our work programme to strengthen New Zealand's events system. The role will lead programme management of policy and operational workstreams following an independent review of New Zealand’s approach to events, including development of a National Events Strategy and implementation of other priority actions.

Reporting to the Manager Tourism Economy, the Programme Manager role will be responsible for providing programme leadership and coordination to deliver the events review work programme across the Tourism and Hospitality Branch. The role is responsible for:

• Programme planning, coordination and delivery management across multiple workstreams
• Supporting governance arrangements and delivering programme reporting
• Leading engagement with other government agencies, local government, industry and delivery partners
• Monitoring and managing programme risks, issues and dependencies
• Project management of initiatives including procurement and contracting (if required).

The Programme Manager will work collaboratively across the Tourism and Hospitality Branch, partnering with policy leads, team members and senior stakeholders to drive delivery of the events review work programme and advance the Government’s objectives for the events system.

Ngā herenga – Requirements of the role

Personal specifications

• Strong programme management skills, a high level of knowledge of programme management disciplines and proven delivery in a public policy environment.
• Understanding of the public sector environment and its policy and regulatory processes, including Government decision- making and operating procedures.
• Excellent communication skills and strong facilitation skills.
• Experience working with diverse internal and external stakeholder groups to develop and implement solutions to meet business needs.
• Ability to quickly establish and build strong working relationships and to develop trust and credibility with senior managers, staff and stakeholders across government, industry and Iwi/Māori.
• Ability to think strategically and analytically, to make connections between aspects of the work programme and across stakeholders and to translate ideas and concepts into concrete actions.
• Ability to challenge the status quo, introduce new ways of looking at problems and adopt creative new approaches. A proactive attitude with a high level of initiative, sound judgement and discretion.
• Exceptional teamwork and collaborative abilities and a willingness to share knowledge and expertise with others.
• Must be a NZ citizen or hold the right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Programme management

• Provides oversight of a complex work programme using programme management approaches.
• Ensures a consistently high level of commissioning, reporting and planning, including stakeholder management across the programme.
• Builds and maintains effective working relationships and fosters engagement across central government, local government and industry for programme success.
• Maintains the overarching work programme, including identifying and achieving milestones on time.
• Provides quality information and reporting on the progress of the programme and issues to the relevant Manager, the relevant General Manager, Deputy Secretary, Ministers and other Governance / Steering Groups to support programme management and governance.
• Supporting and providing secretariat support for steering groups and ensuring papers are of a high standard.
• Provides programme management expertise to the overall delivery of the programme.
• Is the point of escalation for Project Leads where they cannot resolve issues and recognises when those issues need to be elevated.

Work management

• Is well organised, plans systematically, regularly monitors and reports on progress towards achievement of plans and strategies.
• Leads multiple pieces of work concurrently and actively and independently plans and manages workload.
• Takes a leadership role in delivery of projects.

People leadership

• Provides non-positional leadership that engages and motivates others to succeed, and proactively shares knowledge and ideas.
• Leads project teams and understands and utilises the capability of team members to deliver high-quality programme and project outputs.
• Contributes to the performance of the team through providing peer review and quality assurance as required.

Relationship management

• Builds and maintains effective relationships and partnerships with MBIE managers and staff and external stakeholders to identify and share best practice information, support programme outcomes, and promote collaborative solutions.
• Participates as an active team member and contributes knowledge and expertise needed to support the outcomes of the Tourism and Hospitality Branch, and MBIE.
• Enhances MBIE’s reputation and the reputation of the other agencies in any external interactions.

Capability development

• Takes responsibility for own professional development and seeks opportunities to learn.
• Having an interest or experience in the events sector may be beneficial.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others’ safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Programme Manager reports to the Manager Tourism Economy in MBIE’s Tourism and Hospitality Branch. The branch sits within the Labour, Science and Enterprise group.

More information about MBIE’s structure(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission