Senior Investigator

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Tēnei tūranga – About the role

The Senior Investigator is responsible for carrying out the function of investigating complaints and assisting with complex complaints relating to building failures, section 200 complaints under the Building Act 2004 and building products.  

The Senior Investigator is a team member position in MBIE, they will bring their business understanding and investigative experience to work in partnership with their manager and other staff.

The Senior Investigator is responsible for ensuring quality and consistency of investigation and practices in relation to the contribution to the team’s work, consistent with the Ministry’s policy framework. They are also responsible for the coaching and mentoring of Investigators, as well as supporting the Manager, Investigations by providing consistent quality advice.

Ngā herenga – Requirements of the role

Personal specifications

  • Has an in-depth understanding and operating within complex areas of the legal and regulatory framework, including applying risk assessment methodology.
  • Has significant experience as demonstrated by competency as an investigative lead on multiple significant investigations, audits or programmes of work where different skill sets have been needed in each one.
  • Ability to quickly establish and build strong working relationships, and work with a range of people across different cultures and backgrounds.
  • Demonstrated experience in coaching and mentoring others.
  • Able to work autonomously, as well as being part of a wider team, working to deadlines and under pressure.
  • Able to clearly communicate technical information to a non-technical audience, including enforcement and reporting writing.
  • Knowledge and understanding of government and constitutional environment.
  • Advanced decision-making skills, with experience in applying analytical techniques or models to problem definition and analysis.
  • Experience in applying tactical communication skills in confrontational situations.
  • Relevant building regulatory industry experience would be desirable.
  • Knowledge of CodeMark, Build Ready, Multi proof and Building failure work streams would be desirable.
  • Experience with conflict situations and the ability to interview face to face with stakeholders.
  • Availability to travel at short notice for extended periods of time as and when required.

Qualifications

  • Relevant tertiary qualification and/or, extensive investigative and complaints related experience.
  • Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs.  The incumbent will need the flexibility to adapt and develop as the environment evolves.

Critical areas of success

  • Assists the Manager, Investigations to develop and implement a framework, approach and processes for investigations within the BSA team that leverages off how similar functions are undertaken in MBIE.
  • Able to undertake complex and/or high-profile investigations in areas including building failures, section 200 complaints under the Building Act and building products.
  • Responsible for coaching, mentoring and training Investigators in the team.
  • Performs a quality assurance role to ensure that Investigators carry out their functions to a high standard and in accordance with the established approach, processes and procedures.
  • Ensures quality and consistency of advice and practices in relation to their area of expertise.
  • Receives and respond to queries about complaints.
  • Selects and commission expert consultants to prepare reports about complaints.
  • Maintains a high level of technical expertise in their area of responsibility.
  • Contributes to ongoing process and procedural improvement.
  • Provides technical input and quality assure investigation reports.
  • Provides advice to Manager, Investigations on opportunities to revise or develop other compliance and enforcement mechanisms.
  • Provides high level technical interpretation and operational advice to internal and external stakeholders.
  • Provides an outward-looking approach to building relationships with key internal and external stakeholders and other government agencies, understanding their different perspectives, and being able to manage differences of views and reflect them in advice and action.

Coaching and mentoring

  • Advises colleagues on how their work can be improved to meet quality expectations and contributing to the maintenance of current ISO 9001 accreditation, including taking part in regular audits.
  • Provides supervision, guidance, coaching and mentoring and on-the-job training to team members.
  • Contributes to the performance of the team through providing peer review and quality control across Investigations and Projects underway.

Relationship management

Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and co-operation needed to achieve desired results

  • Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
  • Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
  • Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
  • Represents whole-of-Ministry views and protects its reputation in any external interactions.

Self-management

Takes responsibility for own behaviour and is open to development

  • Models positive behaviours.
  • Models the desired values and culture of the organisation.
  • Willingly shares knowledge and expertise within the team and with others in the organisation.
  • Acts with honesty and integrity.
  • Welcomes feedback and is receptive to input from others.

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Investigator position reports into the Manager investigations within the Building & Tenancy branch.

The Building and Tenancy Branch sits within Te Whakatairanga – Service Delivery Group

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it
Last updated: 14 April 2022