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Dispute resolution best practice framework

Published: 17 Dec 2020

The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best practice). The Framework is designed to help schemes identify what is working well, areas for improvement and what to strive for.

Type

Guidance

File

PDF, 121KB, 1 page

Consumer Protection: Quarterly report July-September 2020

Published: 24 Nov 2020

This is Consumer Protection’s quarter one (Q1) report covering data from 1 July – 30 September 2020. The report presents information on the issues that consumers contacted the MBIE service centre about, and any change from the previous quarter. Consumer enquiries reported to the Citizen’s Advice Bureau (CAB) are also presented.

Type

Report

File

PDF, 1.5MB, 20 pages