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This is Consumer Protection’s quarter three (Q3) report covering data from 1 January – 31 March 2021. The report presents information on the issues that consumers contacted the MBIE service centre about, and any change from the previous quarter. Consumer enquiries reported to the Citizen’s Advice Bureau (CAB) are also presented.
PDF, 718KB, 21 pages
Transition to NAATI standards for government language assistance explanation and feedback request.
PDF, 119KB, 3 pages
Cabinet paper seeking authorisation to submit 2 sets of consumer credit regulations to the Executive Council.
PDF, 87KB, 5 pages
Cabinet authorised the submission of 2 sets of consumer credit regulations to the Executive Council.
PDF, 143KB, 5 pages
Discussion document seeking feedback on the exposure draft of the regulations to be made under sections 227 and 228 of the Telecommunications Act 2001.
PDF, 469KB, 19 pages
Discussion document seeking feedback on the exposure draft of the regulations to be made under sections 227 and 228 of the Telecommunications Act 2001.
DOCX, 245KB, 19 pages
The exposure draft of the regulations to be made under sections 227 and 228 of the Telecommunications Act 2001.
PDF, 452KB, 20 pages
Submission template for feedback on the exposure draft of the regulations and the discussion document.
DOCX, 26KB, 5 pages
High-level results from a national survey of consumers to find out what New Zealanders know about their rights and their experiences of dealing with problems.
PDF, 340KB, 1 page
National survey of consumers to find out what New Zealanders know about their rights and their experiences of dealing with problems.
PDF, 2.2MB, 90 pages
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