Update to the Telephone and Video Interpreting Panel

MBIE has now completed the procurement process and have established a panel of three telephone and video interpreting providers, which offer the necessary capacity, capability, and expertise to deliver world-class telephone and video interpreting services to participating agencies.

The Panel Providers are:  

• 2M Language Services
• All Graduates Interpreting and Translating (Frontline Business Services Limited Partnership)
• Connecting Now 

Participating agencies have been sent a Buyer’s Guide which provides extensive detail regarding what each provider can offer, and their pricing.

All agencies with a current agreement must sign on to a new Participating Agency Agreement (PAA).

If agencies wish to keep working with the current provider, Connecting Now, they will need to sign a new agreement with Connecting Now. The existing agreement expires on 31 March 2025, so to maintain telephone and video interpreting services without interruption, it’s important to sign a PAA with at least one panel provider before this deadline.

Agencies may also wish to sign a PAA with one or both of the new providers whether or not you sign a new agreement with Connecting Now.

If agencies have any queries about the process, contact las@mbie.govt.nz