Principal Transition Advisor

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Tēnei tūranga – About the role

Reporting to Manager Service Design and Readiness, this position is responsible for planning and preparing for the transition of new and modified systems into the MBIE ICT production environment.

The role will work closely with project managers to plan and prepare solutions for operational readiness sign off. It will then facilitate the transition of the deliverables into production.

Ngā herenga – Requirements of the role

Personal specifications

  • In depth knowledge and 5+ years’ experience in ICT operations and/or ICT project management, service delivery management including outsourced environments; ITMS; Cloud Services
  • An analytical thinker who is able to make connections between various aspects of the organisation and the implications or potential risks for the ICT branch and the customer
  • Proven experience in the development of complex processes
  • Understanding of ICT functions, environments, business practice and systems
  • Ability to quickly establish and build strong working relationships and develop trust and credibility with managers, staff, vendors and other stakeholders
  • Experienced in developing solutions to solve complex organisational problems
  • Demonstrated experience in developing and maintaining an environment focussed on continuous improvement to enhance ICT performance
  • Excellent communication skills – both verbal and written particularly business writing and reporting
  • Understanding of government operating and decision-making procedures.


  • Tertiary qualification in a business or technology related discipline or equivalent experience
  • ITIL Managing Across the Lifecycle preferred
  • Project Management certification
  • Must have the legal right to live and work in New Zealand

Takohanga tuhinga o mua – Key accountabilities and deliverables

Plans and preparations to transition new and modified systems into the MBIE ICT production environment.

  • Liaises and co-ordinates with the relevant Customer Delivery team to maintain current plans of all production environment transition activity.
  • Maintains the release plan for individual groups.
  • Liaises with the Operational Readiness Managers to make sure that all required activities relating to production release are completed and correct.
  • Maintains an overview of all new and modified systems to ensure the orderly sequencing and coordination of their transition into production.
  • Works with project manager to plan and prepare for the transition into the production environment.
  • Work with the other Principal Transition Advisors and the Operational Readiness Managers on the production of the Support and Operational Model (SOM).
  • Support project managers to resolve project issues that could prevent ultimate approval of project deliverables moving into the production environment.
  • Helps the project manager achieve the sign offs necessary to get authorisation for the transition into production of project deliverables.
  • Advises on the release criteria that a project deliverable must meet before authorisation for the transition into production is given.
  • Confirm that the project deliverables include the required documentation, contract agreements, support arrangements, security certifications, DR arrangements, backup arrangements, service desk arrangements and documentation, and any other components required for operational readiness.
  • Ensure that internal and vendor processes are in place, aligned and follow agreed processes.
  • Regularly revises processes and methods to continually improve the transition of project deliverables into production.
  • Liaises with outsource vendors to ensure their transition functions and activities are completed as required.

Customer focus – Delivers a targeted service to internal and external stakeholders

Works to a high standard and always looks for ways to do things better:

  • Identifies the needs or expectations of customers.
  • Treats internal customers with the same courtesies they would extend to external customers.
  • Works hard to meet customer deadlines.
  • Always looks to improve service.
  • Maintains professionalism.

Relationship management

Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results:

  • Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
  • Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
  • Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
  • Represents whole-of-Ministry views and protects its reputation in any external interactions.

Action oriented 

Takes responsibility for own work, recognises opportunities, and acts with a minimum of direction:

  • Takes responsibility for own work.
  • Self-starter.
  • Seeks input if required.
  • Recognises and acts on opportunities.


Takes responsibility for own behaviour and is open to development:

  • Models positive behaviours.
  • Models the desired values and culture of the organisation.
  • Willingly shares knowledge, expertise and within the team and with others in the organisation.
  • Acts with honesty and integrity.
  • Welcomes feedback and is receptive to input from others.

Organisational commitment and public service

Role model the standards of Integrity and Conduct for the State Services:

  • Builds commitment to MBIE’s vision, mission, values and services.
  • Willingly undertakes any duty required within the context of the position.
  • Manages own personal health and safety, and takes appropriate action to deal with workplace hazards, accidents and incidents.
  • Complies with all legislative requirements.
  • Adheres to the Ministry’s and State Services Commission Codes of Conduct.

Wellbeing, health and safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Principal Transition Advisor position reports into the Manager Service Design and Readiness within the Digital Operations branch. The branch sits within the Digital Data and Insights group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it