The Government is progressing a two-phased package of reforms to streamline financial services.

The context in which disputes arise varies greatly and numerous factors can influence them including policies, legislation and contractual arrangements.

The Government has announced a two-phased package of reforms to streamline financial services.

Since launching in February 2023, the New Zealand Claims Resolution Service (NZCRS) has registered 1,725 cases and helped homeowners to resolve more than 900 cases.

This section will help you gather vital information about the underlying issues driving complaints and disputes, and the circumstances under which they arise and are resolved.

Users can be supported through the dispute resolution process formally by lawyers or advocates, or more informally by family or friends.

This page sets out what you need to consider when designing a dispute resolution scheme.

This glossary is a collection of terms used by policy-makers, practitioners, and users of dispute resolution services in New Zealand.

This guidance covers the essential issues you need to consider for dispute resolution clauses when drafting a contract.

We are seeking public input into problems and proposed options to address jurisdictional inconsistencies between approved dispute resolution scheme rules.