Business Systems Advisor

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Tēnei tūranga – About the role

The Business Systems Advisor plays a vital role in providing advice and operational support for our business stakeholders as they take their digital service offerings to the public.

Working across a wide variety of stakeholders this role focusses on the detail, design and the implementation plans for the digital programmes of work within the business. It is vital that the Advisor understands the user experience and the standard of user expectations from our projects in order to accurately advise our business stakeholders on the direction of both designs, and when applicable, technology application with the goal of creating the optimal experience for the public, and wherever possible mitigating any negative impact from change or new releases.

The Business Systems Advisor is the go-to SME for a wide group, a conduit for the escalation of issues out to our vendors, troubleshooting and optimisation. The advisor holds a wealth of organisational knowledge of our wider business environment in the context of the technology change we are bringing about for the Ministry and our Public Audience. 

Ngā herenga – Requirements of the role

Personal specifications

  • You will have up to five years’ experience in a system support or related technical role.
  • You will be a trusted advisor to diverse Stakeholder base.
  • You will be a subject matter expert for technical, content and experience driven issues with business systems, including websites and APIs.
  • You can work under broad direction with activity often being self-initiated. You will be fully responsible for meeting allocated technical objectives. You will be adaptable, curious, and able to rapidly learn new systems and technology.
  • Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Technology Outcomes

  • You are providing business support for a diverse base of MBIE systems and websites with minimal BAU Issues, your stakeholders are happy.
  • You have sound generic, domain and specialist knowledge, particularly related to the technical management of websites.
  • You are recognised within the Ministry for your input into the exceptional digital outcomes derived from our programmes of work.
  • You are widely recognised as a trouble-shooter for issues around our Digital Footprint.
  • As a subject matter expert within the business group, you're focused on the constant improvement of services to the Ministry.
  • You're committed to your own personal professional development and seek opportunities for learning and growth on a regular basis.


  • Your relationships with your stakeholders, your own leaders, your peers within the business group and Ministerial staff are known to be productive, your communication is professional, clear and timely. Your conversations are robust, and trust is created.

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Systems Advisor position reports into the Manager Group Business Systems within the Strategy & Enablement branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it