Business Systems Coordinator

Tēnei tūranga – About the role

The Business Systems Coordinator assists the Business Systems team in the coordination, maintenance and enhancement of the IT systems made available by the New Zealand Government Procurement (NZGP) and Government Property Group (GPG) branches. They work with MBIE, government agencies and suppliers to ensure systems are fit for purpose and continue to meet stakeholders’ needs.

The role holder understands the benefits that well managed IT systems and analysis can bring to an organisation and the importance of keeping systems performing well and ensuring data integrity. The role holder supports the Business Systems team by facilitating support and training on IT systems, and supports the team in delivering the branch systems strategy by ensuring the integrity and quality of data within the various IT systems used. The Business Systems Coordinator provides assistance on key process and systems improvement initiatives.

The Business Systems Coordinator maintains and develops effective working relationships across NZGP, GPG, government agencies, suppliers and vendors and adds value by providing advice which ensures that the IT systems and tools the Business Systems team supports are appropriate and meet all stakeholder needs. The Business Systems Coordinator is responsible to ensure requests for assistance are handled in a timely manner, with professionalism, and which meet the needs of stakeholders.

Ngā herenga – Requirements of the role

Personal specifications

• Committed to customer service – strong client focus, understands needs of customers, can manage expectations.
• Technical knowledge in some the following areas is desirable but not expected:
  • Microsoft Dynamics CRM or similar.
  • ARCHIBUS or other lease management software.
  • Web support and design and understanding of the Common Web Platform (CWP) environment or other CMS.
  • Management of specialised IT systems such as Government Electronic Tenders Service (GETS) and Government Property Portal (GPP).
  • System and user acceptance testing.
• Strong communication skills – both verbal and written, communicates in a manner which makes it easy for people to understand.
• Strong interpersonal skills; demonstrated by credibility, personal or collaborative influence, managing expectations.
• Sound decision making skills; able to analyse complex information from a variety of sources, make sound judgements and assumptions based on fact.
• Good organisational skills; able to plan work, prioritise and work in a systemised way to meet competing deadlines without compromising quality.
• Effective time management; lead and manage multiple tasks and prioritise appropriately while demonstrating a willingness to be flexible and adaptable to changing priorities.

Qualifications

• Comparable relevant experience and/or professional development demonstrating relevant qualifications for the role.

Requirements

• Must have the legal right to live and work in New Zealand
• Credit check required (no)
• Required to drive (no)
• Police vetting (no)

Takohanga tuhinga o mua – Key accountabilities and deliverables

The systems used across NZGP and GPG meet the needs of MBIE and customers

• Systems are maintained and enhanced which meet NZGP, GPG, government agencies, and suppliers needs.
• Opportunities are identified where NZGP and GPG can provide additional value for agencies and suppliers.
• System integrity is maintained and there are no breaches of privacy or unauthorised access of the data held within the systems.
• Represents NZGP and GPG and the Business Systems team at appropriate meetings.

Systems Support

• Triage and respond to enquiries regarding NZGP and GPG systems including:
  • Second level support for MBIE Service Centre.
  • Second level support for Government Property Portal (GPP).
  • Low level incident management for other systems.
• Continuous analysis and improvement of systems and business processes.
• Facilitates the delivery of training to NZGP, GPG, and end users of systems.
• The use of the systems provided by NZGP and GPG are actively supported and promoted which results in an uplift by team members and other government agencies.

Effective stakeholder & relationship management

• Develops and maintains cooperative, partnering relationships with NZGP and GPG key stakeholders.
• Manages issues by focussing on meeting customers’ needs and identifying opportunities for resolution.
• Builds collaborative relationships with teams across NZGP and GPG and is seen to add value to the deliverables of various teams.
• Provides advice to personnel within government agencies that is considered and consistent and which meets or exceeds agency requirements.
• Represents NZGPP views and protects its reputation in any external interactions.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Systems Coordinator position reports into the Manager Business Systems ‎within the New Zealand Government Procurement branch. The branch sits within the Building, Resources and Markets group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission