Manager, Operations Support
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Tēnei tūranga – About the role
Occupational Regulation is a cross-sector team responsible for several different occupational licensing and registration schemes, which currently includes Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors. Over time other licensing/registration schemes might come into or out of Occupational Regulation.
The Manager, Operations Support is responsible for the Operations Support team within Occupational Regulation.
The Operations Support team takes the lead on enabling the wider business to deliver effectively on its regulatory functions and also provides support to statutory boards and other licensing and registration groups to enable them to deliver their functions.
They will work collaboratively as part of the Occupational Regulation leadership team to help drive transformational change and work together to lift the overall performance and culture of the team.
Ngā herenga – Requirements of the role
Personal specifications
- Strategic and operational management experience at senior level.
- Proven ability to lead, develop and manage a team.
- Experienced at developing and delivering a work programme, including enabling tools and processes.
- Ability to understand, use and explain the occupational regulatory frameworks, in particular the responsibilities of Occupation Regulation under the relevant legislation.
- Good understanding of the issues facing the relevant sectors and occupational licensing/regulation as a regulatory intervention.
- Ability to work in a demanding and complex environment with statutory timeframes.
- Advanced decision-making and problem-solving skills.
- Experienced in understanding and analysing complex information and identifying key issues.
- Able to communicate and persuade using a range of oral, written and visual mediums in diverse situations.
- Experienced in communication of complex information through written documents.
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance.
- Ability to quickly identify, establish and build strong working relationships across different teams.
- Proven ability to develop trust and credibility with senior manager and stakeholders.
- Excellent change leadership, communication and coaching skills to embed a culture of excellence in the team.
- Strong ability to coach and mentor others by sharing their own experience and helping to challenge current thinking.
Qualifications
- A relevant tertiary qualification OR extensive and comparable relevant experience.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical Areas of Success
- Working collaboratively as part of the Occupational Regulation leadership team to implement change, ensure performance, and create a high performing team culture.
- Developing and maintaining a work programme that identifies and delivers on business-enabling services for the Occupational Regulation team.
- Leading the delivery of business enabling services for the Occupational Regulation team, including: engaging effectively with the relevant policy branch in MBIE on evidence, data, advice and information needs of the Occupational Regulation team; supporting the development of the Occupational Regulation strategic plan, business plan and ongoing reporting obligations; leading the development and maintenance of required ICT solutions and platforms; documenting business processes and enabling a continuous improvement culture in the Occupational Regulation team; and leading operational projects across the team.
- People-centred leadership of the Operations Support team.
- Undertaking all planning, forecasting, monitoring, quality assurance and other management functions for the Operations Support team and supporting other managers.
- Oversight and leadership of the day to day work of the Operations Support team. The team supports the work of Occupational Regulation by providing IT support, financial, quality assurance, ministerial services and reporting services while ensuring that these do not duplicate what is provided elsewhere by Te Whakatairanga Service Delivery.
- The leadership of the Board Support team that provides high quality administrative services and secretarial support to statutory Boards and related groups.
- Ensuring the Operations Support team carries out functions to a high standard and in accordance with MBIE’s policies and procedures and business process frameworks.
Building and maintaining key relationships with key stakeholders, including:
- Chairs of Boards and related licensing and registration groups.
- Internally, with corporate services.
- External stakeholders and clients.
- Where appropriate, ensuring their views are considered during any service and system improvement planning.
- Ensuring dedicated Board Support services are available for each licensing and registration scheme’s statutory Boards and related groups and that Board and related groups expectations as per the relevant service agreements are met.
- Working with the National Manager Occupational Regulation, Occupational Regulation Leadership, Board Chairs, and the operational policy team to develop and implement policy changes to Boards’ operational functions.
- Managing contracting of and ongoing management and engagement with IT vendors to ensure IT systems are stable and robust and are operating in the most effective and efficient way.
- Building support for and from Occupational Regulation managers supporting effective service improvement and transformation.
- Developing and enhancing open and trusting relations with Service Delivery and other Managers to underpin successful service delivery and transformation.
People Leadership
- Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
- Monitors individual, team and branch performance to ensure that performance targets are met.
- Anticipates future capability needs in human resources, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
- Coaches, mentors and develops people to meet the needs of MBIE now and in the future.
- Identifies and develops talent for key roles in Occupational Regulation.
Relationship Management
- Develops effective working relationships with other MBIE managers and people in order to transfer knowledge and learning from the Occupational Regulation unit to the wider organisation.
- Represents whole-of-Ministry views and protects its reputation in external interactions.
- Builds strategic alliances with key government and non-government representatives, including national and international stakeholders, to ensure MBIE’s views are influential in their decision-making.
- Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products and services.
- Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Manager, Operations Support position reports into the National Manager, Occupational Regulation within the Market Integrity branch.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
