Senior Advisor Workforce

Tēnei tūranga – About the role

The Our Future Services programme will deliver a more cost-effective immigration system that is more productive, more effective at managing immigration risk, and provides a better experience for our customers and staff. The Programme will be delivered through five primary workstreams over three stages.

The Senior Advisor Workforce is responsible for ensuring quality and consistency of advice, information and practices in relation to the workstream and works closely with the workstream lead, Principal Business Analysts, and other teams across MBIE to facilitate the strategic analysis, planning and delivery of INZ’s future services.

The role supports programme delivery by contributing to the documentation, analysis and evaluation of business processes to support operating model changes delivered across the programme. The role works closely with programme teams, change leads and business stakeholders to capture current and future state processes, identify and quantify impacts to support robust measurement of change effectiveness. This enables evidence-based design decisions and supports the successful development and implementation of future services.

Ngā herenga – Requirements of the role

Personal specifications

• Experience documenting business processes, workflows and activity within an operational environment to support operating model change.
• Demonstrated experience in business process analysis to support change impact assessment and/or organisational change within complex programmes or transformations.
• Ability to translate operational realities into structured analysis and insights.
• Strong interpersonal and stakeholder engagement skills, with the ability to quickly build credibility, operate effectively within delivery teams, and influence outcomes through evidence-based insights.
• Has demonstrated ability to prepare and present information in a way that suits the needs of a diverse audience.
• An understanding of the programme / project management and methodology is required, as well as experience in the development of clear and concise reporting.
• Excellent organisation skills with the ability to use judgement and prioritisation with minimal direction to manage workload and delivery.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with a wide range of people at all levels.
• Has demonstrated ability to influence others where necessary to achieve the required outcome.
• Ability to quickly assimilate new information at a high-level and come to an understanding of unfamiliar and complex issues.
• Well-developed problem-solving, analytical, and decision-making skills, with the ability to connect insights across different areas of the business to inform effective solutions and strategic outcomes.
• Excellent political awareness and sensitivity to anticipate areas of potential risk and inform decision-making.
• Can easily simplify complex problems, processes or projects into component parts.
• Must be a NZ citizen or hold a permanent resident visa.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Operating model - business process and workflow analysis

• Lead the identification, mapping and documentation of current and future state business processes, ensuring consistency, clarity and alignment with programme design frameworks and standards.
• Analyse and assess the impacts of proposed changes on workforce, processes, roles and service delivery, translating findings into clear, actionable insights.
• Proactively engage with programme build teams and operational stakeholders, embedding within delivery environments to gather real-time insights and ensure an accurate understanding of business impacts.
• Contribute to the design and implementation of approaches to measure and monitor change outcomes, including defining metrics, baselining current state, and tracking benefits and performance over time.
• Build strong relationships across the business to facilitate information gathering, validate process and impact analysis, and support shared understanding of change implications.
• Convert complex information into clear reporting and recommendations that support decision-making at programme and governance levels.
• Identify opportunities to improve processes, tools and methods for capturing business impacts and evaluating change, contributing to ongoing maturity of programme delivery.

Business knowledge and workstream support

• Delivers expert business and advisory services to the assigned workstream lead and other programme members, to build and strengthen the capability to drive quality and robust decisions relating to the strategic direction, development or improvement of INZ Future Services.
• Leads discrete pieces of work within a muti-disciplinary team to support the achievement of programme deliverables.
• Manages workstream reporting requirements ensuring planning and reporting is on time and up to date.
• Supports the workstream lead to monitor and manage the performance of the workstream to ensure key programme milestones are met and benefits are realised; escalates issues and risks appropriately.
• Develops a strong understanding of programme requirements and business risks and how this may impact workstream deliverables.
• Provides support to the programme leadership on operational matters and assists in the development of advice or briefings as required.
• Builds a cross-organisational view of subject matter expertise, skills and relationships which can be leveraged where appropriate.

Relationship management

• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
• Develops effective working relationships with other MBIE managers and staff to transfer knowledge and learning from the team to the wider organisation.
• Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, to identify and share best practice information and to promote the Ministry, its products and services.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Action oriented

• Takes responsibility for own work and supports the wider team when required.
• Self-starter.
• Seeks input / guidance if required.
• Recognises and acts on opportunities.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others' safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

This Senior Advisor Workforce reports to the Director Organisation Design and Change, supporting the Workforce of the Future Workstream. 

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission