Team Leader, Employment Relations Authority
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Tēnei tūranga – About the role
The Team Leader reports to the Support Manager ERA and is responsible for day-to-day leadership of the Employment Relation Authority Officers (Authority Officers) within Employment Services. The Authority Officers support the operation of the Employment Relations Authority (The Authority), an independent statutory body that helps to resolve employment relationship problems.
The Team Leader will provide coaching, mentoring and leadership to an operational, fast moving team responsible for providing case management, administration and general operational support to the Employment Relations Authority Chief and Members. This role is responsible for building and enhancing the overall capability of the team, while also working in partnership with the Senior Authority Officers and Support Manager to provide an exceptional service, lead projects and provide leadership capability support to the Authority Support Manager,
Ngā herenga – Requirements of the role
Personal specifications
- Minimum two years’ recent experience as a people leader.
- Strong leadership and interpersonal skills, with the ability to create a motivated environment and a positive team.
- Experience leading a geographically dispersed team.
- Highly developed relationship management and communication skills to inform, persuade and influence.
- Demonstrated agility in supporting multiple teams and responding to/managing changes in priorities.
- Wide ranging knowledge of administration systems and processes and an understanding of good practice governance practices.
- Managing conflicting priorities and ensuring that commitments, complaints or problems are addressed within an efficient and acceptable timeframe.
- Providing Leadership to a group including the coaching and mentoring of staff and building a positive team.
Leading practice for a group including:
- Developing & implementing operational processes and systems.
- Developing and implementing training.
- Creating practice documentation such as guides and manuals.
- Writing clear and complete reports with robust analysis, sound conclusions and effective recommendations.
- Working co-operatively within a team environment including the sharing of knowledge and assisting with workload or strategic priorities to help deliver a national outcome.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Lead and manage the Authority Officer team
- Day to day oversight and leadership of a team of Authority Officers in line with the direction of the Support Manager ERA.
- Establish clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
- Monitors individual and team performance to ensure that business objectives are met.
- Anticipates future capacity and capability needs, identifies gaps and addresses these gaps through succession planning.
- Coaches, mentors and develops team members to meet the needs of the Authority now and in the future.
- Ensures consistency across the team in terms of best practice and actively works to develop and improve practice as required.
Relationship Management
- Participates as an active team member and contributes knowledge and expertise needed to achieve programme and project outcomes.
- Develops effective working relationships with executives, other managers, staff, and relevant stakeholders.
- Represents whole-of-Ministry and whole-of-Authority views and protects its reputation in external interactions with organisations MBIE or the Authority require relationships with.
- Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
- Understands, leads and communicates stakeholder outcomes.
- Evidence that the needs and priorities of the Team, Unit and Branch are appropriately represented in team outcomes.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Team Leader, Employment Relations Authority (ERA) position reports into the Support Manager ERA within the Employment Services (ES) branch. The branch sits within the Te Whakatairanga Service Delivery group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
