Manager Incident Response

Tēnei Tūranga – About the role

The Digital Data and Insights group leads, connects, and strengthens MBIE's core data and insights, digital and technology capabilities.

The Manager Incident Response is accountable for building and maintaining a flexible and fit for purpose framework and planning approach for a range of scenarios to manage response to and risk associated with unplanned technology incidents.  In the event of an incident, depending on the scale, the Manager Incident Response either takes the Lead role for Digital Data Insights group or supports the Lead.

The Manager Incident Response undertakes post incident reviews to ensure continuous improvement based on experience and learnings from previous incidents and to feed into systemic insights to prevent similar incidents in the future.  The review also involves the Cyber Security team where appropriate.

The Manager Incident Response works closely with MBIE General Manager Workplace who has responsibility for organisation wide business continuity planning, emergency preparedness and incident management.

Ngā Herenga – Requirements of the role

Personal specifications

• Expert knowledge of ICT environments, business practice and systems.
• Proven experience in event management / incident response.
• Ability to effectively direct and coordinate effort in a timely way under pressure with incomplete information.
• Ability to negotiate with peers to align perspectives and promptly execute plans and actions.
• Proven ability to successfully build the trust and engagement of senior leaders through personal advocacy, vision, drive and working collaboratively with colleagues.
• Proven ability to proactively lead and build a sense of common purpose across Digital Data and Insights, actively looking for opportunities to build engagement and commitment within the group and across MBIE.
• Proven ability to remain up to date on key technical changes and opportunities in their specialist area and proactively use this to continuously improve MBIE services. 
• Wide ranging knowledge of Ministry’s needs and obligations across regulatory systems, economic and social drivers, and service delivery to business within complex information technology environment. 
• Proven experience in successfully leading and embedding change including processes and team culture.
• Extensive and proven leadership experience including engaging and motivating teams and individuals. 
• Significant and successful experience in establishing and building strong working relationships; internal, cross-government, ministerial and advisory boards. 
• A strategic thinker who is to make the connections between various aspects of the organisation and implications for their branch. 
• Proven ability to develop and maintain the trust and credibility with senior leaders and stakeholders. 
• Sound appreciation of corporate management disciplines, techniques and understanding of Government decision-making and operating procedures. 
• Demonstrated experience in change management. 
• Ability to design and implement effective operating models. 
• Tertiary qualification in a relevant field or extensive comparable experience. 
• Must have the legal right to live and work in New Zealand.
• Credit check required (yes).
• Required to drive (no).
• Police vetting (yes).
• Ability to obtain / maintain a Top Secret security clearance.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

• Keep abreast of existing and emerging risks.
• Develop and maintain framework and planning approach for a range of scenarios to manage response to and risk associated with unplanned technology incidents.
• Proactively engage across Digital Data Insights group to determine knowledge, skillsets and relationships required in different scenarios and identify where these exist.
• Lead technology incident / event response or support relevant lead depending on scale and severity of the event.
• Leverage data based intelligence and insights to prioritise operational responses and activities.
• Ensure effective management of sensitive issues and related assessment activity.
• Ensure close engagement with partner agencies during incident response.
• Actively engage with similar roles across MBIE to contribute to MBIE’s overall approach to incident management.
• Engage in a systematic and integrated way and share information with sectors that share strategic interests.
• Ensure the application, integration and use of Te ao Māori and Te ao Māori practices in the work of the Branch and as such MBIE; tikanga, te reo and an appreciation of the Treaty of Waitangi, Te Tiriti and the Treaty Principles.
• Represent the views and aspirations of MBIE in national forums.
• Foster a customer-focused culture across the Branch.

Strategic leadership - applies sound strategic management practices

• Provide leadership to ensure the development or sustainable organisational capability, and achievement of expected efficiency benefits and ongoing improvements in cost effectiveness.
• Ensure that Digital Data & Insights works cohesively across the Ministry to shape strategy and deliver long term sustainable improvements to the organisation and the wider system that ensure MBIE is well placed to meet changing customer demands and government priorities.
• Support and enable the delivery of priority business outcomes across all business groups.
• Provide change leadership to ensure the Ministry continues to evolve in a way that enables it to respond effectively and efficiently to its changing environment.
• Provide a commercial focus and acumen to guide MBIE’s resource allocation and to support delivery of its objectives.
• Support the strategic development of the branch’s work programme to align with and support MBIE’s strategic direction and adopt a business-like and customer centric culture.

General management - apply sound management practices

• Develop and implement strategies, work programmes and performance targets for Digital Operations, with supporting measurement, monitoring, and reporting mechanisms. 
• Monitor and adjust work programmes through the agreed processes to enable Digital Operations to adapt to changing circumstances. 
• Regularly monitor and report on progress towards achievement of plans and strategies. 
• Manage expenditure and resources in line with approved guidelines, budget, deadlines, and reporting requirements, with a focus on driving cost effectiveness for the Ministry. 
• Effectively and proactively identify and manage risks; build continuous review and improvement throughout all elements of Digital Operations.

People leadership - provide leadership that engages and motivates others to succeed and develop

• Create a sense of vision, engages, and motivates people to participate and make things happen. 
• Establish clear accountabilities, expectations and performance standards with direct reports and ensure regular performance and development conversations occur. 
• Anticipate future capability needs across the team, identify gaps in capability and address these through targeted recruitment, development, or other actions. Identify and actively develop talent for key roles. 
• Foster an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing. 
• Support all organisational development activities, modelling expected behaviours to managers and staff to create healthy workplace culture and engaged workforce.

Relationship management - work collaboratively with others to support the achievement of MBIE outcomes

• Build strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making. 
• Build and maintain effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products, and services. 
• Lead any engagement programme(s) with identified influencers and key stakeholders. 
• Actively look for opportunities and synergies with internal and external stakeholders that focus on and meet customer needs. 
• Use a one organisation perspective when contributing to internal forums and governance bodies.
• Represent whole-of-Ministry views and protect its reputation in external interactions.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū - Your place in the Ministry

The Manager Incident Response position reports into the General Manager Digital Operations within the Digital Operations branch. The branch sits within the Digital Data and Insights group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission