Regional Business Partner Network - Claims Administrator
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Tēnei Tūranga – About the role
The Regional Business Partner Network - Claims Administrator is a role within the Regional Business Partner (RBP) Network team which reconciles invoices and purchase orders under the RBP Funding Schemes, receives and responds to queries from service providers regarding claims, works with finance teams to ensure invoices are correct and any claims issues are resolved in a timely manner.
The RBP Network - Claims Administrator will work closely with the wider team and service providers.
Ngā Herenga – Requirements of the role
Skills and experience
- Experience in accounts payable type role or similar, reconciling invoices and resolving purchase order issues.
- Ability to engage and correspond effectively with providers. This requires empathy and confidence in dealing with difficult situation situations from time to time.
- Excellent written and oral communication skills, demonstrated experience and ability to understand and process complex situations with precise attention to detail.
- Proven ability to develop trust and credibility with partners and within their own team.
- Ability to work to timelines and to prioritise competing commitments if needed.
- Strong numerical ability and attention to detail.
- Ability to quickly establish and build strong working relationships.
- Ability to work well in team environments, collaborate with all levels.
Personal
- All employees are required to comply with MBIE's vaccination policy which seeks to protect the wellbeing, health and safety of our people, their whānau and the community. You are required to hold a valid vaccination pass to be employed at MBIE.
- Strong work ethic and high level of self-motivation – the right attitude is key here.
- Excellent attention to detail and strong listening skills.
- Customer focused.
- Ability to relate to a wide variety of people in different situations.
Takohanga Tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
- Reconcile service provider claim invoices accurately within the Regional Business Partner Platform and forward them on for processing and payment within 10 business days
- Ensure invoices are accurate and all information required for payment is included.
- Work with finance to resolve any service provider claims issues that arise.
- Identify areas for improvement, and provide support as required.
- Provide support to Service Providers regarding claims enquires received via email and phone.
- Understand the small business audience and put them at the centre of what we do.
- Have great attention to detail and communication skills.
Action oriented
- Takes responsibility for own work
- Self-starter
- Seeks input if required
- Recognises and acts on opportunities
- Effectively keeps team leadership and others informed of progress and any emerging risks
Relationship management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Builds strong relationships with the, Managers, Team and Service Providers.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to improve services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Self-management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Accounts Reconciliation Administrator position reports into the Manager, Regional Business Partners Network, Small Business Services, within the Business and Consumer branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
