Manager Programme and Branch Services

Tēnei tūranga – About the role

The Manager Programme and Branch Services (Resource Markets) position is a leadership role responsible for the delivery of consistent, efficient and quality cross-branch programme management, governance, ministerial servicing, quality & risk management and administrative functions. Their programme of work ensures the smooth delivery and quality performance of the multiple policy and regulatory functional teams in the Resource Markets branch as a cohesive whole: so that the Ministry effectively and efficiently delivers its responsibilities under the Crown Minerals Act, offshore renewable energy regulation and wider resources activities.

This is a people and technical leadership role. The Manager is responsible for leading and lifting programme and project management capability, reporting, quality assurance and risk management across the Branch, with a high volume of regular and significant change to legislative settings and operational practice, policy and procedure.

They will work in a collaborative partnership with other managers in the Branch to ensure that the Branch’s work programme is well prioritised, sequenced, planned and connected to broader MBIE business plans and the overarching MBIE strategy.

The Manager is responsible for leading and managing a team with responsibility for:

• Oversight and personal leadership of programme and project management to ensure all the Branch’s work is connected to deliver on outcomes, with interdependencies, risks and resourcing implications identified and managed.
• Lifting the programme and project management capability and practice of the Branch.
• Supporting the Leadership team in the development of Branch business planning, prioritisation of the Branch work programme, and financial management.
• Managing all Branch business support, including co-ordination of Ministerial correspondence and corporate, statutory, Ministerial and parliamentary reporting, and administrative support (such as branch travel and PA support) so it is delivered in time and to quality standards, with issues identified, and a continuous improvement approach to lift performance.
• Leading the development and delivery of Governance and Quality Management functions for the branch, including ISO processes where relevant.
• Managing commissioning of requests from Ministerial offices and ensuring planned, timely delivery of Ministerial items across the branch such as weekly reports and proactive releases, meeting Ministry policy and procedure requirements.
• Maintaining regulatory system, corporate and branch level risk registers and supporting risk leads to meet any obligations identified in those.
• Working collaboratively with the wider Resource Markets leadership team to shape and drive the branch’s approach to being good regulatory stewards, monitoring system risk and the performance of regulatory functions.
• Engaging and influencing with external and internal stakeholders, including other regulators, policy agencies, Ministerial offices, industry, communities, iwi and hapu, and wider stakeholders, to support successful development and delivery of programmes and projects, and relevant business management activities.

Ngā herenga – Requirements of the role

Personal specifications

• A track record in a recent technical leadership role in core delivery areas of business management services and programme management.
• Proven success in leading and managing a team of engaged professionals, to motivate them to do their best to help the organisation achieve its objectives and build their capability and supportive team culture.
• Experience in implementing quality management processes and strategies designed to improve productivity, lift efficiency, and deliver excellent service to customers.
• Excellent understanding of risk management and project management concepts and techniques and the ability to instil these in others.
• Demonstrated understanding of government processes, including decision-making and operating procedures, public sector performance measures and accountability frameworks, and reporting requirements.
• Knowledge of public sector requirements and processes relating to financial and budgetary requirements, legislation and regulatory change.
• Manoeuvring comfortably through a highly complex and politically sensitive environment, including identifying issues and risks affecting outcomes, evidence-based decision making and developing logical, practical and well-balanced advice.
• Excellent relationship management and communication skills, able to engage successfully and credibly at multiple organisational levels and form strong, collaborative relationships and influence peers effectively.
• Being part of a leadership team responsible for governance, making strategic trade-offs and managing a large cross-organisational work programme and multiple projects in the context of delivering people-centred culture change and capability shift.
• Ability to quickly assimilate new information or areas of work analyse issues and undertake continuous improvement activity.
• Diligence and attention to detail.
• Must be eligible to legally work in New Zealand.

Desirable

• A tertiary qualification in a relevant discipline.
• Knowledge of the machinery of government.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

• Leading and managing a team to ensure consistent, timely and efficient programme management, governance, ministerial servicing, quality & risk management and business support functions are delivered.
• Leading programme and project management across the branch, in conjunction with the leadership team, with accountability for leading identified priority business critical projects and programmes.
• Establishing consistent performance monitoring systems, practices and processes to monitor and report on branch progress and seeks to continuously improve these, ensuring they are aligned to MBIE policies.
• Leading branch business planning, considering both strategic and operational needs against objectives and priorities.
• Maintaining connections with the office of the Deputy Secretary and works collaboratively with them to ensure that the branch is meeting all expectations set by MBIE.
• Advising on the development and application of appropriate Quality Management practices, reviewing performance against those, and revising practices as required.
• Building continuous review and improvement practices throughout all Branch planning, performance and delivery.
• Effectively and consistently identifying, managing and reporting on risk.
• Ensuring the branch leadership team meet their governance, monitoring and reporting obligations including those of BRM and MBIE.
• Providing leadership for the branch relationship with Ministers’ offices including ensuring timely delivery of responses, weekly reports, and proactive releases.
• Ensuring the delivery of an efficient and effective Branch business services function, including the coordination of Ministerial correspondence and efficient delivery of branch administrative support.
• Maintaining and seeking to continuously improve branch processes.
• Keeping the Leadership Team and branch team members informed of upcoming obligations.
• Managing multiple pieces of work concurrently and actively and independently plans and manages workload.
• Developing strategies, work programmes, and performance targets for the team, with supporting measurement, monitoring and reporting mechanisms.
• Managing expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness in the Ministry.

People leadership

• Managing, coaching and mentoring a high-performance culture and supporting team capability development.
• Leading the team, understanding and utilising the capability of team members to deliver high quality outputs.
• Establishing clear accountabilities, expectations and performance standards for direct reports, and ensures regular performance feedback and development occurs.
• Monitoring individual and team performance to ensure that performance targets are met (including pro-actively identifying and addressing any issues in a timely manner
• Managing staff in the team on a day-to-day basis to deliver teams work

Relationship management

• Being a trusted sounding board and advisor to the leadership team by building trust and credibility through understanding their business needs and presenting informed proposals that are people-centred, demonstrate strategic alignment, return on investment and connection across MBIE and/or the wider system.
• Actively seeking to build and maintain strong, professional relationships and networks.
• Drawing upon multiple relationships to exchange ideas, resources, and know how.
• Effectively influencing through engagement and communication with senior stakeholders/
• Effectively collaborating and communicating with managers within the branch as appropriate.
• Participating as an active team member and contributes knowledge and expertise needed to achieve the outcomes.

Collective Leadership

• Participating collaboratively as a member of the Resource Markets Leadership Team.
• Working with the leadership team to define the outcomes and outputs expected from the Branch and Group to deliver on MBIE’s strategic direction and represents these views to staff.
• Building and maintaining respect and credibility both internally and externally.
• Demonstrating and modeling public service values and desired organisational culture.
• Representing whole of Ministry views and protects its reputation in external interactions.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Programme and Branch Services position reports into the General Manager Resource Markets. The branch sits within the Building & Resource Markets group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission