Assurance Advisor

Tēnei tūranga – About the role

The Assurance Advisor is responsible for the integrity and compliance environment in their processing site. This will include the management of code of conduct, integrity issues, policy related issues, risk registers and office audit processes. The Assurance Advisor reports to the Practice Lead. They have a relationship with the MBIE Corporate regarding Audit and Assurance.

Ngā herenga – Requirements of the role

Personal specifications

• An excellent understanding of the Visa Services operating environment.
• Experience in the frameworks and tools suited to effective assurance within high volume, high integrity environments.
• Ability to quickly assimilate new information or areas of work.
• Ability to quickly establish and build strong working relationships.
• Good communication skills including the ability to write succinctly and think critically about an issue (assess, collate, and analyse information), with any implications made explicit.
• Proven ability to develop trust and credibility with managers and staff.
• The ability to assess, collate and analyse information so that it is clear what the issue is, how it affects the delivery of services, what has happened previously, and identify what possible solutions or interventions could be deployed.
• An understanding of MBIE and where the team fits in delivering outcomes for INZ/the Ministry.

Qualifications

• Tertiary qualification preferred, or extensive and comparable relevant experience.

Prerequisites

• The ability to gain and maintain a national security clearance to the required level.
• Must be a NZ citizen or hold a Permanent Residence class visa (if the role is located in New Zealand).
• Must have the legal right to live and work in the country in which this position resides (if the role is located outside of New Zealand).
• Must consent to and satisfactorily complete a credit check as the role holds financial delegations.
• Must be able to travel to fulfil the requirements of the role.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

Delivery of quality solutions that contribute to goals of the Ministry.

The Assurance Advisor will be required to deliver results in the following areas:

• Conducts internal Office Audits and providing Assurance to Practice Lead.
• Reports results in a timely manner.
• Development and testing of Business Continuity Plan.
• Provides internal assurance (code of conduct, collusion, fraud compliance) to site and reporting to relevant parties.
• Compliance with safety and wellbeing requirements.
• Adheres to MBIE policies.
• Manages system related issues e.g., fee waivers and refunds, label reconciliation, password access, AMS access audits, office access audits.
• Adheres to a work programme that delivers on INZ strategic and operational risk and assurance priorities.
• Coordinates the site risk register, and support managers and staff to better understand and manage risk.

Internal assurance

• Maintain independent oversight of design and health of the internal audit systems (checks & balances) for region.
• Ensure design of internal systems and controls are robust to mitigate risk internal corruption.
• Provide assurance to Head of Operations that internal assurance systems/practices are operating as intended.
• Provide advice to Assistant General Manager & local managers in relation to internal assurance and audits.
• Input into design of MBIE audit programme and audits (provide local risk perspective).

Training and development

• Ensures that compulsory learning and development models and training is kept up to date including privacy, records management etc.
• Ensures the Safety and Wellbeing environment is compliant with MBIE standards.
• Leads Integrity Awareness across site.
• Effectively contributes to office quality assurance monitoring and outcomes analysis.
• Effectively provides objective, timely and high-quality risk management and quality assurance reporting to managers.

Relationship management

Manages constructive working relationships with work colleagues and external stakeholders to enhance understanding and co-operation needed to achieve desired results.

• Has a key relationship with MBIE Corporate responsible for Internal Assurance including code of Conduct, Collusion and Fraud Compliance.
• Establishes and maintaining key relationship with MBIE Corporate.
• Participates as an active team member and contributes knowledge and expertise needed to achieve INZ and MBIE’s outcomes.
• Develops effective working relationships with MBIE staff to transfer knowledge to the team.
• Builds and maintains effective relationships and partnerships with stakeholders, when necessary, to identify and share best practice information.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Assurance Advisor position reports into the Practice Lead within the Chief Operating Officer branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission