Telecommunications Relay Service

Through its contracted providers the Government provides a Telecommunications Relay Service for deaf, hearing impaired, speech impaired and deafblind New Zealanders.

Update on the Telecommunications Relay Service

The Ministry of Business, Innovation & Employment has paused the procurement process to ensure stakeholder views and other Government policy initiatives align with the Telecommunications Relay Service’s Request for Proposals.

Further updates about the Telecommunications Relay Service will be available on this webpage.

The current contracts for the provision of this service are due to expire in June 2019.

The Ministry of Business, Innovation & Employment undertook public consultation to determine the future of the New Zealand Telecommunications Relay Service, seeking views on what services and equipment are required to meet the needs of users.

The feedback from the consultation will help inform the Request for Proposals for the supply of the Telecommunications Relay Service, when the existing contracts expire.

The consultation closed on 13 April 2018.

A submissions summary report and the submissions to the consultation are now available to view.

Public consultation feedback

Submissions received on public consultation of the Telecommunications Relay Services

Public consultation documents

The consultation document on the Telecommunications Relay Service is available in different accessible formats:

Other information

Information on the use of the Telecommunications Relay Service

New Zealand Relay Advisory Group

The New Zealand Relay Advisory Group, comprised of representatives of the user community and industry, has helped inform the development of the consultation document.

This group of consumer and industry representatives provides comment and feedback on the Telecommunications Relay Service. The group's roles and responsibilities are set out by charter.

Related information