Consumer Credit Research

CCCFA Baseline Evaluation Report

This report presents the findings of research on the consumer credit market before the consumer credit reforms came into effect in June 2015 and is intended to represent the state of the market before the reforms led to any changes in behaviour. The findings of this report will aid ongoing monitoring and evaluation of the 2015 consumer credit reforms.

The CCCFA Baseline Evaluation report draws on findings from the following reports:

CCCFA Baseline Consumer Survey 2015

This telephone survey of New Zealand consumers was undertaken in February 2015 by Research New Zealand on behalf of the Ministry. The survey included questions on awareness of lending options, recent borrowing, and awareness of rights and obligations when borrowing. This survey builds on and broadens the scope of similar research carried out on the Ministry’s behalf in 2011.

Desk-based lender Survey 2015

This survey examines lenders’ apparent compliance with registration requirements and advertising practices in print media and on the internet. Completed in February 2015, this survey considers three categories: banks, building societies and credit unions, and other lenders. This survey builds on and broadens the scope of similar research by the Ministry of Consumer Affairs in 2011.

Background statistics for considering credit issues 2011

This paper provides statistics that reflect the trends of the New Zealand credit market in the years leading up until 2011. It gives a perspective on effects of the Global Financial Crisis on New Zealanders and how credit providers have changed in response. Examples include what institutions New Zealanders use to access non-housing loans, the types of debt that New Zealanders are in, trends in the use of credit cards and debit cards, and attitudes to debt.

Using a third tier lender: experiences of NZ borrowers 2011

This report presents the findings of a research study on New Zealanders’ use of third tier lenders. Third tier lenders are defined as finance companies (other than those who offer finance exclusively to businesses), pawn brokers and mobile lending trucks that provide consumer credit.

Third-tier Lender Desk-based Research 2011

The research examines the size and characteristics of the third-tier lender market and their advertising in print media and on the Internet. The study builds on previous research commissioned by the Ministry of Consumer Affairs in 2006 and investigates new trends and changes in the market.