All of Government Innovation Showcase
Join us on 9 April 2019 at the Ministry of Business, Innovation and Employment (MBIE).
Connecting people with government innovation
Better for Business in conjunction with the Office of the GCDO (Government Chief Digital Officer) is proud to present the All of Government Innovation Showcase. The Showcase will feature initiatives from across local and national Government demonstrating the work we are doing together to design and deliver easy and seamless services to New Zealanders.
About the Showcase
The theme for the showcase is “Re-imagine. Innovate… Curious? Connecting people with government innovation”. It’s focused on government-wide initiatives that are digital, innovative and/or collaborative – whether they are fully fledged products or services, or ideas that are still hatching.
It’s an opportunity to share, learn about and be inspired by the work going on in this space across local and central government.
The showcase is being jointly led by Better for Business – a collective of 10 agencies committed to making significant improvements to the business experience with government – and the Office of the GCDO (Government Chief Digital Officer), which leads government digital change.
Anyone can attend – to see, learn, interact with and talk about the new and creative ways government agencies are working together to make access to Government services better and more consistent.
Date: Tuesday 9 April 2019, 12pm – 4pm
Location: Ministry of Business, Innovation and Employment (MBIE), 15 Stout Street, Wellington. Ground floor meeting rooms G01, G02 + G03.
Services and initiatives at the Showcase
From the Better for Business programme:
Research + insights
The Better for Business (B4B) Research Monitor has been running since 2012 and is a biannual survey of 2,000 New Zealand businesses. The B4B Research Monitor gives a unique system-wide view of the business experience with government, and provides insights into the world of government from the business’ perspective. This allows B4B to identify and prioritise opportunities for improvement.
Business Connect is a cross-agency digital initiative that brings multiple agency services together to make the experience of applying for, managing and renewing ‘permissions to operate’ (for example licenses, consents, permits, certifications, registrations) more seamless. Integrating the NZBN, Business Connect enables businesses to provide information across all levels of government from one place.
Better rules – better outcomes
A collaboration between multiple government agencies, the ‘Better rules – better outcomes’ initiative examines the way we develop regulation to ensure it’s more easily implemented as part of government’s digital services. It’s about re-imagining regulation as an open platform based on logic, decision models and rules – also known as ‘legislation as code’.
Business.govt.nz – The Great Kiwi Business Boost
The Great Kiwi Business Boost aims to improve the productivity, wellbeing and sustainability of New Zealand’s 600,000 small businesses, by reaching and understanding their needs on an individual level, then connecting them with the right support. Business.govt.nz is working with major public, private and regional organisations to develop the Boost concept.
This will reduce the cost required to influence and help small businesses, and dial down the noise and confusion they experience trying to understand government and the wider support network.
The New Zealand Business Number (NZBN)
The New Zealand Business Number (NZBN) is a globally unique identifier, available free to every Kiwi business. It’s transforming the way Kiwis do business by making it faster and easier for businesses to connect and interact with each other, and with government. The NZBN links to the information organisations are most often asked to share, which means they don’t have to repeat key details over and over to their customers and suppliers. The NZBN Register provides access to a shared network of key business information, allowing businesses to stay up to date with changes to customers or suppliers details as well as streamlining processes such as procurement and invoicing.
Electronic invoicing (e-Invoicing) is being developed as one of the first in a range of new digital innovations to use the New Zealand Business Number (NZBN), to make it faster and easier for businesses to send and receive invoices. By exchanging invoices directly between the financial systems of buyers and suppliers, e-Invoicing will eliminate the need to create, send and manually process paper-based or PDF invoices. The result will be a faster, more secure process, with accurate invoicing reducing errors and delays, improving cash flow and supporting productivity and business growth.
Inland Revenue – R+D tax incentive
The government aims to increase R&D expenditure to 2% of GDP by 2027. A Research and Development tax incentive in the form of a tax credit is part of the strategy towards achieving this aim.
RIP Global is a New Zealand-based automation company on a mission to completely kill receipts and expense reports. Paperless, full, clean, complete data sets pulled from the source and presented for instant audit. The solution holds New Zealand and USA patents and is approved by the World Intellectual Property Organisation as novel. RIP Expenses will reduce expense processing spend for the New Zealand government by NZD$200m, and save 2 million hours of time.
From the Department of Internal Affairs and Government Chief Digital Office:
Digital Government Strategy
The strategic direction and proposed interventions for the Digital Government Strategy which includes a focus on mainstreaming innovation practices in government and making personal and business interactions with government easier.
Marketplace is a digital market for products and services that simplifies procurement and security assurance. Marketplace transforms how government can operate as a ‘single customer’, making it easier and faster to connect individual agency needs with industry innovation. It has radically simplified the initial primary procurement process, reduced the barriers for suppliers engaging with government, and made procurement easier for agencies.
The Navigate programme is about making access to government information and services a seamless experience, and builds on innovative international digital services models. Work includes:
- All-of-Government Design System: Currently in alpha build, the Design System will deliver components and guidelines for use across agencies, bringing a consistent experience for users.
- Navigated events: The design and development of new information models on govt.nz(external link) with structured content integration– for example, the rates rebate tool work which is building a transactional service for eligible ratepayers to claim rebates easily.
- Offline first: Ensuring important information is still viewable and tools are functional on user devices when connectivity is lost.
Service Innovation – innovation via collaboration
Service Innovation creates opportunities for government agencies to work together in new ways. Its work programme focuses on life events, where often the outcome sought cannot be addressed by individual ministries. Its lab provides a neutral space, with key support staff, for government agencies to collaborate on early stage exploration of cross-agency initiatives, then progress these to pilot or prototype stage.
Agencies have little integration and wait for the customer to integrate most interactions. Customers told us they wanted agencies to work together better support their needs. Customer experience and data is fragmented across different agencies. Life Events is about pulling together all the information people need.
Digital Identity Transition Programme
The Digital Identity Transition Programme is investigating what government’s role should be in the emerging digital identity ecosystem. The programme is working with government agencies and the new Industry-led community, Digital Identity NZ, to determine policies, rules, standards and guidelines that will form a trust framework for how people will be recognised on the internet in the future.
The programme is also running a collaborative series of discovery projects into user views and solution concepts across a range of problem areas. Ultimately it aims to identify the most effective ecosystem architecture and how government should be involved in order to ensure people can thrive with confidence in the digital NZ economy.
GovTech Talent Digital ICT Grad Programme
The GovTech Grad Programme is a cross-agency initiative with leaders and graduates working together to upskill the public sector. What’s unique about the programme is that it recognises core skills are vital for innovation, so they recruit for the right behaviours. And while an ICT degree is not essential, a curiosity and passion for the community is, especially an understanding of how we can meet their needs using emerging technologies, data and changes to government culture, practices and processes.
RealMe provides a verified identity as the highest-level of assurance (passport standard) and provides a secure, privacy protected way for New Zealanders to access services and share personal information online. As at 28 February 2019 there were 574,236 verified identities issued, with 105,279 issued so far in 2018/19.
Key services that can be accessed include StudyLink, Passports (first time application), NZTA for driver licensing replacements and major trading banks.
Growth and enhancements are continuing with RealMe, the most recent being the addition of web photo capture enabling most people to complete their full RealMe verification application online.
Ministry of Social Development – Spring
Spring is part of the Ministry of Social Development's Building Financial Capability initiative. It is also funded from the Digital Government Partnership Innovation Fund
Spring is like a new currency that incentivises positive financial behaviour. Users earn SpringCoin which they can cash in for real-world rewards such as supermarket or petrol vouchers. To build the financial capability of kiwis in financial hardship, Spring:
- incentivises people to achieve positive change
- connects them with Building Financial Capability services and skills, and with their communities
- equips them with tools they can use to identify and work towards their goals.
Spring is currently in an Alpha trial in the Porirua area.
Social Investment Agency + with Department of Corrections and Eightwire
The Social Investment Agency (SIA) in partnership with Eightwire has been working with social sector organisations to develop a cloud-based Data Exchange platform. This enables the secure exchange of data between government agencies and NGOs without system changes or additional overhead.
In 2018 the Department of Corrections partnered with an NGO in a pilot use case, focussing on using the new technology to understand when community housing is available for referrals.
The Department of Corrections will talk about the business opportunity, the decision making process and their learnings. The SIA and Eightwire will outline the technology used and the factors that make this use case successful. The SIA will also talk about the broad range of applicable industries and social sector use case.
Standards New Zealand
Standards New Zealand (SNZ) recently launched a ‘value-add’ workstream, which will enable third-party providers to produce digitally-enabled services or products using their standard content. Easier access in a digital world, part of SNZ’s transformation programme, has focused on new digital formats for standards. They have put in place a plan to convert their standards into a master file format that can generate whatever digital formats they choose to publish in the future. Innovating for speed with new development models, SNZ has refreshed its business strategy and initiated a series of innovation pilots.
One initiative is the development of more flexible and affordable partnering options with the development of standards.
Education New Zealand – FAQ Bot
Education New Zealand (ENZ) will be showcasing FAQ Bot - an AI-powered chat bot delivered under a Software as a Service model. FAQ Bot can answer customer questions 24x7 and in multiple languages and allows ENZ to deliver consistent answers with minimal fuss.
FAQ bot can solve up to 80% of routine questions that otherwise place load on customer service staff. Key features include chat analytics to understand customer conversations, chat forms for data capture, and escalation to a human.
New Zealand Transport Agency hackathons
Over the past 12 months, the New Zealand Transport Agency (NZTA) has hosted three hackathons to solve wicked problems through innovative approaches. They’re creating a cross-sector, customer-centric approach to big challenges including road safety, accessibility and mode shift. Everyone they are collaborating with – from the transport industry, tech industry, other public sector organisations, students and the general public – is enthusiastic to see a government agency creating this platform for new and innovative solutions – with outcomes including proposed policy change, new data tools to better inform NZTA’s decision-making, and the sale of unique IP to a third party entity ready to be piloted.
Department of Prime Minister and Cabinet – The Policy Project
The Policy Project works with agencies across the public service to build a high performing policy system. They focus on promoting collaborative change, leveraging good practice and collaborative leadership. The common standards for policy quality, policy capability and policy skills were co-designed with the policy community. These standards are contained in three policy improvement frameworks which form a policy improvement infrastructure.
Last year they launched an online and interactive Development Pathways Tool that makes the Skills Framework easy to use for managers and policy practitioners in planning learning and development.
Auckland Tourism, Events and Economic Development (ATEED)/ Auckland Council / GridAKL / Innovate Auckland
GridAKL is ATEED’s Innovation campus in Auckland’s Wynyard Quarter, designed to support Startups and SMEs working in the innovation and Tech sectors. GridAKL has developed a collaborative partnership with Auckland Council’s Innovate Auckland team.
Through the utilisation of Hatchbox, a public sector innovation lab, and the Innovate Auckland Pop Up incubator, a co-delivery space, the Council Group are now able to generate innovative technologies, processes and policies that help solve issues such as farming and food security, smart city technologies and emerging technologies such as drones. It works by providing a collaborative space for government, industry, academia and communities whilst generating business opportunities for Auckland’s startup communities.
Auckland Transport (AT) will showcase how it uses CCTV and video analytics to assist in managing the transport network by providing real-time alerts for traffic congestion, improving the efficiency of monitoring special vehicle lanes and enabling incidents to be detected faster.
Creative HQ – Lightning Lab GovTech
Lightning Lab GovTech is an opportunity to rapidly build, test, validate and experiment with new approaches and technologies to enable truly extraordinary government. Government agencies around the globe understand that now more than ever, they need to harness the power of innovation and technology. Lightning Lab GovTech provides an opportunity for local and central government agencies from NZ and abroad to tackle problems using a unique accelerator approach.
Fire and Emergency New Zealand – Beacon
Fire and Emergency New Zealand’s innovation team has been running an internal crowdsourcing program called Beacon since June 2018, to gather innovative ideas from our frontline staff and tap in to the collective intelligence of our 14,000 people to capture ideas and insights that help us to shape the future of Fire and Emergency New Zealand.
Beacon is enabled by a digital idea management software platform and we utilise an approach called ‘Challenge Driven Innovation’, a challenge being a brief/question around a problem or opportunity that is published to Beacon. Ideas are then generated around that particular challenge.
Data Ventures @ Stats NZ – Population density
Data Ventures are working with the telecommunication companies in New Zealand to provide snapshots of population density at given places in New Zealand.
They’ll be working with confidentialised data-sets from multiple companies, aggregating those to remove the ability to identify the source and then providing snapshots of population density. With this information, organisations can make accurate assessments of requirements in areas of the country at certain times of the day, month, season and year.
These could be used for emergency response management, through to tourism peaks and troughs, to even where to put a hot dog van and everything in between. Data Ventures have already had a lot of interest from many Government and Crown entities who we expect will make up the bulk of our initial market.
Precision Driven Health
Precision Driven Health (PDH) is an award-winning research partnership between New Zealand’s health IT sector, health providers and universities, aimed at improving health outcomes through data science. Their work seeks to personalise health by integrating new data sources, developing predictive models, optimise decision making and empower people with new tools. Founded in 2016, they are investing $38m over seven years in collaborations between academia, industry and government.
PDH offer expertise in health data science, connecting clinicians, developers and researchers to improve wellbeing.
WellTown: Take a virtual trip to Wellington
Strap on a pair of VR goggles, meet an outrageous local guide, and get ready to be immersed in WellTown where New Zealand’s capital is transformed into the world’s first virtual city that you can explore and play as a game.
Virtual Wellington allows people to explore and interact with the city without boarding a plane. It includes an interactive game, WellTown, available for free download in the Steam and Oculus VR stores, and a number of 360 video tours around Wellington attractions, education institutions and workplaces.
Created by WellingtonNZ, the region’s economic development agency, Virtual Wellington aims to attract visitors, students and talent by giving them a sense of what Wellington is like as a place, showcasing its creativity and lifestyle through new technologies being developed right here in the city.
New Zealand Police Innovation Lab
What might the future of policing look like?
New Zealand Police – Joint Venture Business Unit
Safer Sooner is taking a rapid and experimental approach to developing technology for family violence safety planning and service provision. This initiative will provide the technology platform to support a number of Government and NGO teams that run different operating models around New Zealand. We’ve taken this initiative through the GovTech Accelerator programme and are now embarking on multiple regional prototype design sprints.
National Science Challenges
The National Science Challenges will showcase two initiatives:
Ageing Well National Science Challenge (AWNSC)
AWNSC will showcase an interactive exhibit designed in collaboration with Science Communication students, Otago Museum and AWNSC that focused on changes in strength and balance across the life-course. Four research examples we are showcasing are Electrical Stimulators for Stroke Recovery, Tapinga ‘a Maama’: Pacific Life and Death in Advanced Age, Staying UPright and Eating well Research (SUPER), Independence and Housing Tenure.
Building Better Homes, Towns and Cities
NSC will showcase a digital twin technology process that integrates geolocated information and allows it to be viewed, visualised (rendered in 3D) and shared in real time from micro to macro scales. The applications include the planning, designing. Consenting and asset management space and also potentially in the biodiversity and biosecurity space.
Tāmaki Regeneration Company
A deep commitment to achieving better outcomes for whānau and communities in the Auckland suburbs of Glen Innes, Panmure and Point England (Tāmaki) has led to a radically new way of working. The result is the establishment of a crown and council-owned entity called the Tāmaki Regeneration Company (TRC).
TRC is charged with leading urban regeneration within Tāmaki by focusing on four strategic priorities: Housing resources, social transformation, economic Development, placemaking.
TRC is designed to work in partnership with Tāmaki’s communities, agencies and residents to achieve meaningful and sustainable change in the 20 year lifespan of the regeneration.
About Better for Business
The Better for Business (B4B) programme(external link) plays a key role in improving the experience businesses have when dealing with government. The role of B4B is to champion the needs of business customers, when they are engaging and interacting with government, from a cross agency perspective. This is achieved by understanding the broad ecosystem businesses work within and the interrelationships between government agencies as businesses seek to achieve specific outcomes. B4B is a collective of 10 agencies committed to making significant improvements to the business experience with government.
Better for Business aims to make it easier and more seamless for businesses to deal with government by coordinating agencies and services around business outcomes.
About the GCDO
The Government Chief Digital Officer(external link) (GCDO) is the government functional lead for digital services, and works with agencies on supporting and leading digital transformation of government to support provision of Government services and information for individuals, business and organisations.