Weathertight Homes Resolution Service claims statistics

These statistics relate to claims that have met the eligibility criteria set out in the Weathertight Homes Resolution Services Act 2006.

Visit the Building Performance website for more information about Weathertight Services and how to resolve a claim.

Weathertight Services(external link) — Building Performance

Weathertight Homes Resolution Services Act 2006(external link) — New Zealand Legislation

Claim statistics for 31 July 2022

As at 31 July 2022, MBIE had received 7,385 WHRS claims lodged for 12,828 properties.

The Weathertight Service has completed 8,779 property assessments (some owners request more than one assessment).

The property assessment numbers may be potentially higher, however many multi-unit complexes have all encompassing reports undertaken. Therefore, the number of property assessments is independent of properties.

More information on Weathertight Services is on the Building Performance site(external link)

Under the WHRS Act 2006, we accept applications for multi-unit properties as single claims.

Total claims

Pie chart displaying the data listed below.
Claim status Claims Percentage
Closed claims 4792 64.89%
Open claims 280 3.79%
Resolved claims 2313 31.32%
Total 7385 100%

Open claims

Pie chart displaying the data listed below.
Open claim status Claims Percentage
Claims awaiting assessment of repair costs 1 0.36%
Claims awaiting claimant decision 100 35.71%
Claims pursuing resolution 179 63.93%
Total 280 100%

Claims pursuing resolution

Pie chart displaying the data listed below.
Resolution status Claims Percentage
Claimants pursuing alternate dispute resolution option 88 49.16%
Claims in FAP process 67 37.43%
Claims in WHRS resolution process 11 6.15%
Claims repairing outside FAP process 13 7.26%
Total 179 100%


  1. Claims can be closed for a number of reasons, including the following: claim discontinued by a claimant; claim ineligible under the WHRS Act 2006; change in property ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.
  2. After a claim has been found eligible under the WHRS 2006 Act, claimants can decide to proceed with assisted repairs via the Financial Assistance Package (FAP) (if they are eligible for FAP), repair on their own and then seek to resolve their claim, or resolve first and then proceed with repairs.
  3. Claims which are working towards repairs via the FAP are also able to proceed with other resolution options at the same time. This number includes claims that are proceeding with resolution via the FAP, as well as claims that are proceeding with the FAP and one other resolution option.

Weathertight Services Active Claims by Territorial Authority

Please note: 'Number of properties' is the total number of homes (which may be a house, apartment, flat or unit) that are part of an open claim under the WHRS Act 2006. Some claims cover more than one property.

Territorial Authority where the building consent was issued Number of properties with open claims as at 31 July 2022
Number of open claims as at 31 July 2022
Auckland City Council 748 151
Franklin District Council 1 1
Manukau City Council 20 3
North Shore City Council 84 20
Papakura District Council 1 1
Rodney District Council 3 3
Waitakere City Council 177 25
Totals For Auckland 1034 204
All other Territorial Authorities
Buller District Council 1 1
Christchurch City Council 27 22
Hamilton City Council 3 3
Hauraki District Council 1 1
Horowhenua District Council 1 1
Hutt City Council 1 1
Manawatu District Council 1 1
Nelson City Council 1 1
Palmerston North City Council 2 2
Porirua City Council 1 1
Queenstown-Lakes District Council 141 7
Taupo District Council 1 1
Tauranga City Council 4 4
Thames-Coromandel District Council 5 5
Timaru District Council 1 1
Upper Hutt City Council 1 1
Wellington City Council 101 16
Western Bay of Plenty District Council 3 3
Whangarei District Council 4 4
Totals for All other Territorial Authorities 300 76
Grand Totals 1334 280


1. Territorial Authorities not shown in the table above do not have any open claims.

Weathertight Valuation

Valuation reports for the Financial Assistance Package Scheme have been produced by independent actuaries since 2011 and feed into the budget and Weathertight Appropriation.

The 2018 Weathertight Valuation is available as a published Official Information Act release.

Last updated: 19 August 2022