Weathertight Homes Resolution Service claims statistics

These statistics relate to claims that have met the eligibility criteria set out in the Weathertight Homes Resolution Services Act 2006.

If you own a leaky home in New Zealand, you may be eligible for support from us. If your home is eligible you will be able to lodge a claim and access technical assessments and resolution services, such as mediation and/or adjudication through the Weathertight Homes Tribunal.

Weathertight Homes Resolution Services Act 2006(external link).

You can find more information about Weathertight Services and how to resolve a claim on the Building Performance website(external link)

Claim statistics for December 2018 

Weathertight Services was established in 2002, as of 31 December 2018, MBIE had received 7,376 WHRS claims lodged for 12,809 properties.

Weathertight Service has completed 8,744 property assessments (some owners request more than one assessment). 

The property assessment numbers may be potentially higher, however many multi-unit complexes have all encompassing reports undertaken. Therefore, the number of property assessments is independent of properties.

If you have an existing claim, you may be receiving assistance through the Financial Assistance Package (FAP), which began on 23 July 2011 and expired on 23 July 2016. New eligible claims are not able to access this scheme, however still have resolution options through the Weathertight Homes Tribunal.

Total claims


total claims 

516 open claims (7%)
2296 resolved claims (31%)
4564 closed claims (62%)

Open claims

 open claims

6 claims awaiting assessment of repair costs (1%)
162 claims awaiting claimant decision (31%)
347 claims pursuing resolution (67%)
1 claim in the Process of Assessing Eligibility (<1%)

Claims pursuing resolution

claims pursuing resolution  141 claims pursuing alternate dispute resolution option (41%)
1 claim awaiting lower-value resolution (0%)
152 claims in FAP process (44%)
31 claims in the WHRS resolution process (9%)
22 claims repairing outside FAP process (6%)


  1. Claims can be closed for a number of reasons, including the following: claim discontinued by a claimant; claim ineligible under the WHRS Act 2006; change in property ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.
  2. After a claim has been found eligible under the WHRS 2006 Act, claimants can decide to proceed with assisted repairs via the Financial Assistance Package (FAP) (if they are eligible for FAP), repair on their own and then seek to resolve their claim, or resolve first and then proceed with repairs.
  3. Claims which are working towards repairs via the FAP are also able to proceed with other resolution options at the same time. This number includes claims that are proceeding with resolution via the FAP, as well as claims that are proceeding with the FAP and one other resolution option.

Weathertight Services Active Claims by Territorial Authority

Please note: 'Number of properties' is the total number of homes (which may be a house, apartment, flat or unit) that are part of an open claim under the WHRS Act 2006. Some claims cover more than one property.

Territorial Authority where the building consent was issued Number of properties with open claims as at 31 December 2018 Number of open claims as at 31 December 2018
Auckland City Council 1744 264
Franklin District Council 6 6
Manukau City Council 43 10
North Shore City Council 231 35
Papakura District Council 1 1
Rodney District Council 8 8
Waitakere City Council 217 40
Totals For Auckland: 2250 364
All Other Territorial Authorities
Buller District Council 1 1
Christchurch City Council 56 36
Far North District Council 1 1
Gisborne District Council 23 1
Grey District Council 1 1
Hamilton City Council 15 6
Hauraki District Council 1 1
Horowhenua District Council 3 3
Hutt City Council 2 2
Kaipara District Council 1 1
Kapiti Coast District Council 2 2
Manawatu District Council 2 2
Nelson City Council 3 3
New Plymouth District Council 2 2
Palmerston North City Council 2 2
Porirua City Council 28 5
Queenstown-Lakes District Council 160 8
Rotorua District Council 1 1
Tasman District Council 1 1
Taupo District Council 1 1
Tauranga City Council 197 17
Thames-Coromandel District Council 6 6
Timaru District Council 1 1
Upper Hutt City Council 1 1
Wellington City Council 234 33
Western Bay of Plenty District Council 6 6
Whanganui District Council 1 1
Whangarei District Council 7 7
Totals For All Other Territorial Authorities: 759 152
Grand Totals: 3009 516


1. Territorial Authorities not shown in the table above do not have any open claims.

Previous claims statistics

Weathertight statistics 2018 [PDF, 465 KB]

Weathertight statistics 2017 [PDF, 603 KB]

Weathertight statistics 2016 [PDF, 605 KB]

Weathertight statistics 2015 [PDF, 541 KB]

Weathertight Valuation

Valuation reports for the Financial Assistance Package Scheme have been produced by independent actuaries since 2011 and feed into the budget and Weathertight Appropriation.

The 2018 Weathertight Valuation is available as a published Official Information Act release.