Weathertight Homes Resolution Service claims statistics

These statistics relate to claims that have met the eligibility criteria set out in the Weathertight Homes Resolution Services Act 2006.

If you own a leaky home in New Zealand, you may be eligible for support from us. If your home is eligible you will be able to lodge a claim and access technical assessments and resolution services, such as mediation and/or adjudication through the Weathertight Homes Tribunal.

Weathertight Homes Resolution Services Act 2006(external link).

You can find more information about Weathertight Services and how to resolve a claim on the Building Performance website(external link)

Claim statistics for 28 February 2021

As at 28 February 2021, MBIE had received 7,385 WHRS claims lodged for 12,822 properties.

The Weathertight Service has completed 8,773 property assessments (some owners request more than one assessment).

The property assessment numbers may be potentially higher, however many multi-unit complexes have all encompassing reports undertaken. Therefore, the number of property assessments is independent of properties.

More information on Weathertight Services is on the Building Performance site.(external link)

Under the WHRS Act 2006, we accept applications for multi-unit properties as single claims.

Total claims

413 open claims (6%)
2309 resolved claims (31%)
4663 closed claims (63%)

7385 total count of claims (100.00%)


Open claims

5 claims awaiting assessment of repair costs (1%)
147 claims awaiting claimant decision (36%)
261 claims pursuing resolution (63%)

413 total count of claims (100.00%)


Claims pursuing resolution

1 awaiting lower-value resolution (0%)
139 claimants pursuing alternate dispute resolution option (53%)
88 claims in FAP process (33%)
17 claims in the WHRS resolution process (7%)
16 claims repairing outside FAP process (6%)

261 total count of claims (100.00%)


  1. Claims can be closed for a number of reasons, including the following: claim discontinued by a claimant; claim ineligible under the WHRS Act 2006; change in property ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.
  2. After a claim has been found eligible under the WHRS 2006 Act, claimants can decide to proceed with assisted repairs via the Financial Assistance Package (FAP) (if they are eligible for FAP), repair on their own and then seek to resolve their claim, or resolve first and then proceed with repairs.
  3. Claims which are working towards repairs via the FAP are also able to proceed with other resolution options at the same time. This number includes claims that are proceeding with resolution via the FAP, as well as claims that are proceeding with the FAP and one other resolution option.

Weathertight Services Active Claims by Territorial Authority

Please note: 'Number of properties' is the total number of homes (which may be a house, apartment, flat or unit) that are part of an open claim under the WHRS Act 2006. Some claims cover more than one property.

Territorial Authority where the building consent was issued Number of properties with open claims as at 31 January 2021
Number of open claims as at 31 January 2021
Auckland City Council 1392 230
Franklin District Council 5 5
Manukau City Council 20 3
North Shore City Council 160 26
Papakura District Council 1 1
Rodney District Council 5 5
Waitākere City Council 186 34
Totals For Auckland: 1769 304
All other Territorial Authorities
Buller District Council 1 1
Christchurch City Council 34 29
Grey District Council 1 1
Hamilton City Council 13 4
Hauraki District Council 1 1
Horowhenua District Council 1 1
Hutt City Council 1 1
Kāpiti Coast District Council 1 1
Manawatū District Council 1 1
Nelson City Council 1 1
New Plymouth District Council 1 1
Palmerston North City Council 2 2
Porirua City Council 3 3
Queenstown-Lakes District Council 140 8
Rotorua District Council 1 1
South Wairarapa District Council 1 1
Tasman District Council 1 1
Taupō District Council 1 1
Tauranga City Council 69 12
Thames-Coromandel District Council 6 6
Timaru District Council 1 1
Upper Hutt City Council 1 1
Wellington City Council 217 20
Western Bay of Plenty District Council 4 4
Whanganui District Council 1 1
Whangārei District Council 6 6
Totals For All Other Territorial Authorities 509 109
Grand Totals 2278 413


1. Territorial Authorities not shown in the table above do not have any open claims.

Weathertight Valuation

Valuation reports for the Financial Assistance Package Scheme have been produced by independent actuaries since 2011 and feed into the budget and Weathertight Appropriation.

The 2018 Weathertight Valuation is available as a published Official Information Act release.

Last updated: 22 February 2021