Weathertight Homes Resolution Service claims statistics

These statistics relate to claims that have met the eligibility criteria set out in the Weathertight Homes Resolution Services Act 2006.

Visit the Building Performance website for more information about Weathertight Services and how to resolve a claim.

Weathertight Services(external link) — Building Performance

Weathertight Homes Resolution Services Act 2006(external link) — New Zealand Legislation

Claim statistics for 30 June 2022

As at 30 June 2022, MBIE had received 7,385 WHRS claims lodged for 12,828 properties.

The Weathertight Service has completed 8,778 property assessments (some owners request more than one assessment).

The property assessment numbers may be potentially higher, however many multi-unit complexes have all encompassing reports undertaken. Therefore, the number of property assessments is independent of properties.

More information on Weathertight Services is on the Building Performance site(external link)

Under the WHRS Act 2006, we accept applications for multi-unit properties as single claims.

Total claims

Pie chart displaying the data listed below

4788 closed claims (64.83%)
284 open claims (3.85%)
2313 resolved claims (31.32%)

7385 total count of claims (100.00%)

 

Open claims

Pie chart displaying the data listed below

102 claims awaiting claimant decision (35.92%)
182 claims pursuing resolution (64.08%)

284 total count of claims (100.00%)

 

Claims pursuing resolution

Pie chart displaying the data listed below

89 claimants pursuing alternate dispute resolution option (48.90%)
68 claims in FAP process (37.36%)
12 claims in the WHRS resolution process (6.59%)
13 claims repairing outside FAP process (7.14%)

182 total count of claims (100.00%)

Notes

  1. Claims can be closed for a number of reasons, including the following: claim discontinued by a claimant; claim ineligible under the WHRS Act 2006; change in property ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.
  2. After a claim has been found eligible under the WHRS 2006 Act, claimants can decide to proceed with assisted repairs via the Financial Assistance Package (FAP) (if they are eligible for FAP), repair on their own and then seek to resolve their claim, or resolve first and then proceed with repairs.
  3. Claims which are working towards repairs via the FAP are also able to proceed with other resolution options at the same time. This number includes claims that are proceeding with resolution via the FAP, as well as claims that are proceeding with the FAP and one other resolution option.

Weathertight Services Active Claims by Territorial Authority

Please note: 'Number of properties' is the total number of homes (which may be a house, apartment, flat or unit) that are part of an open claim under the WHRS Act 2006. Some claims cover more than one property.

Territorial Authority where the building consent was issued Number of properties with open claims as at 30 June 2022
Number of open claims as at 30 June 2022
Auckland
Auckland City Council 752 154
Franklin District Council 1 1
Manukau City Council 20 3
North Shore City Council 84 20
Papakura District Council 1 1
Rodney District Council 3 3
Waitakere City Council 177 25
Totals For Auckland 1038 207
All other Territorial Authorities
Buller District Council 1 1
Christchurch City Council 27 22
Hamilton City Council 3 3
Hauraki District Council 1 1
Horowhenua District Council 1 1
Hutt City Council 1 1
Manawatu District Council 1 1
Nelson City Council 1 1
Palmerston North City Council 2 2
Porirua City Council 1 1
Queenstown-Lakes District Council 141 7
Taupo District Council 1 1
Tauranga City Council 5 5
Thames-Coromandel District Council 5 5
Timaru District Council 1 1
Upper Hutt City Council 1 1
Wellington City Council 101 16
Western Bay of Plenty District Council 3 3
Whangarei District Council 4 4
Totals for All other Territorial Authorities 301 77
Grand Totals 1339 284

Notes

1. Territorial Authorities not shown in the table above do not have any open claims.

Weathertight Valuation

Valuation reports for the Financial Assistance Package Scheme have been produced by independent actuaries since 2011 and feed into the budget and Weathertight Appropriation.

The 2018 Weathertight Valuation is available as a published Official Information Act release.

Last updated: 04 July 2022