Tools and resources

Practical support and advice to help you develop a dispute resolution system or plan

Dispute Resolution Best Practice Principles

These best practice principles guide the design, operation and review of dispute resolution schemes.

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This glossary is a collection of terms used by policy makers, practitioners, and users of dispute resolution services in New Zealand.

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Guidance on Dispute Resolution Clauses in Contracts

If you are drafting a contract, this guidance covers the key issues you need to consider for dispute resolution clauses.

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The GCDR does not resolve or assist people directly with complaints or disputes. We provide support and advice to government agencies in developing and reviewing dispute resolution schemes.

Please contact the GCDR Team at any time if you are considering these issues and require additional information or advice.