Government announces COVID-19 consumer travel reimbursement scheme

Published: 10 September 2020

The Government has announced a scheme to support the recovery of refunds and credits owed to New Zealand consumers by overseas travel suppliers.

Under the Consumer Travel Reimbursement Scheme, the Government will pay travel agencies 7.5% of all refunds and 5% of credits successfully secured on behalf of consumers. The scheme will be funded to a maximum cap of $47.6 million.

The scheme will be established as soon as practicable, with the Government working through details such as eligibility over the coming weeks.

The Ministry of Business, Innovation and Employment and the travel sector estimate around $690 million of New Zealand consumers’ money is locked up because of COVID-19-related travel cancellations.

Read the media release on the Beehive website(external link)