Consumer Travel Reimbursement Scheme extended

Published: 11 June 2021

The Government will extend The Consumer Travel Reimbursement Scheme until 31 December 2021.

The Consumer Travel Reimbursement Scheme has supported travel agencies and wholesalers to recoup $245 million in refunds and $190 million in credits for New Zealanders who were owed money as a result of cancelled overseas travel caused by COVID-19.

The scheme was launched in October 2020 and is funded to a maximum of $47.2 million. It pays New Zealand-based travel agents 7.5% of the value of all cash refunds they are able to successfully recover for their customers, and 5% of the value of all credits successfully secured or rebooked for international travel. 

The scheme was due to end on 30 June 2021 after being available to the travel industry since mid-October 2020. The Government has taken the decision to extend the scheme for a further 6 months, to provide travel agents with additional time to utilise the remaining funding. 

The new end date for the scheme is 31 December 2021. Travel companies are encouraged to submit all requests by 17 December 2021.

Find out more about The Consumer Travel Reimbursement Scheme

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