Consultation to help shape future NZSL video interpreting and relay services

Published: 28 February 2019

A public consultation has begun on proposals to modernise telecommunications services for people who are Deaf, deafblind or have hearing or speech impairments.

A public consultation has begun on proposals to modernise telecommunications services for people who are deaf, deafblind or have hearing or speech impairments. 

The services include New Zealand Sign Language (NZSL) video interpreting and relay services, which use a relay assistant or interpreter to help those who are deaf, deafblind or with hearing or speech impairments communicate with others by phone.

Feedback is wanted on six proposed changes to existing services that aim to provide a more modern video interpreting and relay experience. These proposed changes include making the Video Interpreting Service available during weekends, moving text-based services to digital platforms, and transitioning away from legacy services such as teletypewriters.

View the joint release in NZSL.(external link)

Read the press release on the Beehive website.(external link)

Have your say on the proposed changes to NZSL Video Interpreting and Relay Services.

MBIE media contacts

Phone: 027 442 2141
Email: media@mbie.govt.nz