Have Your Say: Retail payment systems consultation

Submissions are due by
5pm on Friday, 20 January 2017
Retail payment systems: Issues paper PDF Document 1119kb


Retail payment systems are used to transfer funds from consumers to merchants in exchange for goods and services. They include credit and debit cards, the EFTPOS system, as well as cash, cheques and bank transfers.

In February 2016, the Government asked the Ministry of Business, Innovation and Employment (MBIE) to examine whether New Zealand’s retail payment systems – as they operate at present, and as they may develop in the future – are producing good economic outcomes. In particular, MBIE asked:

  • Are consumers and merchants benefiting from ongoing innovation in payment systems?
  • Are card payment systems being used efficiently?
  • Are consumers and merchants bearing a fair share of the costs?


MBIE provided the Government with advice in July 2016. The Government now wishes to test MBIE’s analysis with the public through the attached issues paper. This issues paper does not consider options in any great detail. Retail payment systems are extremely complex and it is important to fully understand the issues before the Government decides whether to proceed any further. While the Government is not at the stage of considering options, it is also important to bear in mind that if we proceed to that stage, any potential solution would need to be tested against the harm it is designed to address and that all the consequences are taken into account.

How to Make a Submission

MBIE has extended the deadline for submissions to 20 January, following approaches from a number of stakeholders seeking more time to respond to complex questions in the run-up to the Christmas period. Regardless of this change, MBIE would be grateful to receive any submissions prior to 20 January where possible.

Questions are posed throughout the document to guide your submission. Your submission may respond to any or all of these questions. We also encourage your input on any other relevant issues. Where possible, please include evidence to support your views, for example references to independent research, facts and figures, or relevant examples.

You can make your submission:

Competition and Consumer Policy
Building, Resources and Markets
Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

Please direct any questions that you have in relation to the submissions process to Steven Sue on steven.sue@mbie.govt.nz