Government Centre for Dispute Resolution (GCDR)

Dispute resolution in New Zealand

Disputes are costly and disruptive. If disputes are unresolved, or resolved badly, they can have significant financial, social, and economic impacts on individuals, families, communities and businesses.

Government has an essential role in the resolution of disputes. It provides avenues for people to raise their issues, sets the rules, and collects information about dispute resolution approaches and outcomes. Government also provides complaints and dispute resolution services, although many of these services are delivered privately within industries, sectors, and communities.

Government Centre for Dispute Resolution

The Government Centre for Dispute Resolution (GCDR) was established to support more consistent and coordinated best practice dispute resolution across government. It focuses on how the government dispute resolution system is operating, and provides advice to agencies on dispute resolution options including mediation, arbitration and expert determination.


Over time, the GCDR will enhance understanding of disputes and dispute resolution in New Zealand. This understanding will be informed by research, including data analytics, and the GCDR's experience from working with agencies in specific areas of dispute.

The GCDR's work contributes to government's high level social and economic outcomes. It plays an important role in unlocking economic potential and growing New Zealand for all.

Do you have a complaint or dispute?

The GCDR does not resolve or assist people directly with complaints or disputes.

The following websites provide information to help prevent disputes and set out options for making complaints and resolving disputes in specific areas:

  • – on consumer rights and on reporting or resolving a consumer problem or dispute
  • – provides information and advice to help small businesses.
  • – on resolving problems about building and construction, including weathertight issues.
  • – on employment rights and responsibilities, and preventing and resolving employment relationship problems between employers and employees.
  • – for tenants and landlords, including information on rights and responsibilities, and dispute resolution options, and options for resolving Unit Title disputes.

The GCDR useful links may also be helpful if you have a complaint or dispute.

[image] Government Centre for Dispute Resolution logo.

[icon] Blue at sign. Contact us

The GCDR does not resolve or assist people directly with complaints or disputes. We provide support and advice to government agencies in developing and reviewing dispute resolution schemes. Please contact the GCDR Team at any time if you are considering these issues and require additional information or advice.

[image] External link icon Useful links

If you are looking for advice or assistance about a complaint or dispute the following may be helpful:

The following may be able to assist with finding a mediator or other dispute resolution practitioner:

Other useful links include: